It Helpdesk Technician

The position:

TheIT Helpdesk Technician provides end user devices, software products, and office technology support for the staff. Duties include resolving help desk tickets, installing and maintaining hardware, troubleshooting and resolving user issues, researching technology solutions, tracking inventory and assets, and ensuring backups, security and maintenance of shared technology equipment.

What you’ll do:

• Setup and maintain multiple types of laptops (Windows-based, MacOS-based, Linux-based).
• Manage/admin all of the US sites/services used by company employees.
• Manage/admin multiple projects within GCP.
• Provide on-perm and remote support for company employees.
• Manage inventory (both physical and cloud devices).
• Provide Infra support to local offices (security/locks, all PC & networking hardware, all-hands meeting equipment).
• 2+ years experience of technology support to end users.
• LOVES helping people, dedicated to providing quality service.
• Detail-oriented with strong oral and written communication skills.
• Comfortable juggling tasks and priorities.
• Able to maintain high standards of confidentiality.
• Very knowledgeable of software, hardware, and network.
• Fast learner, able to research solutions and ask for help.
• Comfortably use, navigate and troubleshoot a myriad of technologies.
• Previous technical support customers describe you as being friendly, helpful, responsive, communicative, proactive, organized, conscientious, knowledgeable and effective.
• Understanding of network equipment and terminology.
• Ability and willingness to expand IT knowledge (networking,security, etc)
• Join the IT and Security team that is mainly based in Israel.
• Working early and non-standard hours.

You are:

• Advantage - having IT/security certifications.
• Advantage - additional spoken/written languages.
• Passion for working with all things computers & electronics.
• Willingness to learn.

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