Job Description
Onsite Helpdesk/Tech Bar - End User Support-MAC - Elk Grove, CA
- Onsite Monday-Friday 8am-5pm
- 6 Month contract with possible extension
Job Description:
We are seeking a dedicated and customer-oriented Help Desk Support Specialist in Elk Grove, CA.
- The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles.
- A CCNA certification is highly desirable.
- Apple Certified support professionals will have an advantage.
Key Responsibilities:
- ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.
- Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware.
- Provide guidance and support to corporate -users for Mac systems.
- Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.
- Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
Qualifications:
- Proven experience in a help desk or technical support role.
- Strong knowledge of ITIL frameworks; ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of networking concepts; CCNA certification is a plus.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Apple Certified support professionals will have an advantage.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.