Junior Helpdesk Support Technician

Junior Helpdesk Support Technician

Hours: Part-Time

Gorilla Circuits is a fast paced, medium-sized circuit board company located in the heart of Silicon Valley. With 19+ years of PCB Manufacturing experience, we offer services to many tech industries including Semiconductor, USA Military & Defense, Aerospace, Medical Devices, and Commercial companies. Our board technology also supports leaders in Drone and Autonomous Vehicles industries. With our commitment to innovation and excellence, we strive to maintain our position at the forefront of the industry.

We are seeking a motivated and enthusiastic Junior Helpdesk Support Technician to join our IT team. This position offers an exciting opportunity for an individual looking to kick-start their career in IT support within a fast-paced and dynamic environment. As a Junior Helpdesk Support Technician, you will play a key role in providing technical assistance and support to our employees, ensuring smooth and efficient operation of our IT systems and infrastructure.

Key Responsibilities:

· Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and effectively.

· Respond to helpdesk tickets, emails, and phone calls in a timely manner, prioritizing and escalating issues as necessary.

· Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.

· Assist in the setup and maintenance of user accounts and access permissions in both on-premise Active Directory and Azure Active Directory environments.

· Collaborate with other members of the IT team to resolve complex technical issues and implement solutions.

· Document and maintain accurate records of support activities, solutions, and troubleshooting procedures.

· Contribute to the development and improvement of IT support processes and procedures.

· Stay up-to-date with emerging technologies and trends in IT support, continuously enhancing technical knowledge and skills.

Requirements:

· Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

· Previous experience in a technical support role or relevant internship experience is a plus.

· Strong knowledge of Microsoft Windows operating systems and Office productivity suite.

· Familiarity with on-premise Active Directory and Azure Active Directory.

· Basic understanding of networking concepts and protocols.

· Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.

· Strong problem-solving abilities and a proactive approach to troubleshooting.

· Ability to work independently as well as part of a team, with a strong sense of accountability and responsibility.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person