Junior Client Success Representative.

As a crucial part of our client's success team, you will play a key role in maintaining positive client relationships, addressing inquiries, and identifying upselling opportunities. This is an excellent opportunity for candidates looking to expand their product knowledge, develop exceptional customer service skills, and gain a solid understanding of client success and upselling strategies.
If you're ready to take your career to the next level and make a significant impact, we encourage you to apply and join a dynamic team dedicated to fostering success!
Responsibilities:
Include but at not limited to:
- Client Engagement: Assist in fostering positive relationships with clients through effective
communication, follow-ups, and proactive engagement.
- Issue Resolution: Address client inquiries and concerns promptly, escalating complex issues to
senior team members when necessary. Learn to provide solutions and ensure a smooth
resolution process.
- Upsell Opportunities: Identify potential upsell opportunities within the existing client base.
Collaborate with senior team members to implement effective upselling techniques.
- Product Knowledge: Develop a basic understanding of the company's products or services. Learn
to guide clients on product usage, features, and benefits related to upsell opportunities.
- Client Onboarding: Support client onboarding processes, ensuring clients have the necessary
information and resources for successful implementation and utilization of products.
- Feedback Collection: Assist in gathering client feedback to identify areas for improvement and
upsell potential. Provide insights to the team to contribute to enhancing products or services.
- Administrative Support: Provide administrative support to the Client Success team, including
maintaining client records, updating databases, and preparing reports related to upsell
activities.
- Training and Development: Actively participate in training sessions to enhance product
knowledge, customer service skills, and understanding of upselling strategies.
- Collaboration: Work closely with team members from various departments, including sales,
marketing, and product development, to ensure a coordinated approach to client success and
upselling.
Working hours: 9:00 AM - 5:00 PM
Skills:
- Adaptability: Ability to learn quickly and adapt to evolving processes and technologies.
- Team Player: Collaborative mindset with a willingness to work closely with team members to achieve
shared goals.
- Problem-solving Skills: Basic problem-solving skills and the ability to think critically to address client
concerns.
- Tech Savvy: Comfortable using technology and willingness to learn new tools and software.
Education:
Bachelors
Experience:
1-4 years
Qualifications:
- Educational Background: Bachelor's degree in business, communication, or a related field is preferred.
- Communication Skills: Strong verbal and written communication skills with the ability to convey
information clearly and professionally.
- Customer Focus: Demonstrated interest in providing excellent customer service and building positive
relationships with clients.
Apply online at https://www.spherion.com/jobs/postcode-30909/

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).