Client Success Manager

Job Title: Client Success Manager

Job Type: Full-time

Job Location: Remote Contract -Georgia; Minnesota

Company Overview:

Smart Body Wire Technologies, LLC is a cutting-edge corporation based in Georgia, specializing in digital surveillance platforms for covert, overt, tactical, and incident management operations. As purveyors of purpose-built software and hardware solutions, we offer our solutions exclusively to Federal, State, and Local law enforcement organizations. Our solutions provide real-time audio, video, and data intelligence via cellular connectivity, allowing agencies to stay ahead of the curve and have the intelligence they need to protect and serve their communities

Job Description:

We are seeking a Client Success Manager to ensure our clients receive a high level of service and support. The successful candidate will work closely with our clients to understand their business needs and goals and ensure they are achieving their desired outcomes with our products and services. The Client Success Manager will be responsible for building strong relationships with clients, managing client accounts, and driving product adoption and usage.

Responsibilities:

• Build strong relationships with clients by providing exceptional service and support

• Manage and grow client accounts, ensuring renewals and expansions

• Conduct regular business reviews with clients to understand their business needs and goals

• Identify and pursue opportunities to drive product adoption and usage by clients

• Collaborate with the sales and marketing teams to develop and execute account plans

• Monitor client usage and provide insights and recommendations to clients to optimize their use of our products and services

• Work closely with the product development team to provide feedback on product improvements and feature requests based on client feedback

• Ensure client issues and concerns are resolved in a timely and effective manner

• Document and track client interactions and issues in our CRM system

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field

• Proven experience as a Client Success Manager or similar role; minimum 5 years experience

• Experience in a customer-facing role in the technology or software industry

• Strong communication skills and ability to build strong relationships with clients

• Excellent problem-solving skills and ability to think analytically

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Experience with CRM systems and customer support tools such as Salesforce or HubSpot

• Familiarity with cloud-based infrastructure and software platforms such as AWS, Azure, or Google Cloud Platform

Benefits:

Remote Contract -Georgia; Minnesota

40 Hours M-F

$26-$30 per hour

If you are interested in this position, please submit your resume and cover letter for consideration.