Sr. Manager, Client Success

• Utilizes critical relationship, collaborative and consensus building skills in interfacing with numerous executive leaders, key stakeholders, high level professionals and decision makers. Develops and maintains effective collaborative relationships and partnerships with clinic, ASC, and corporate leadership to drive improvement and embed consistent process to sustain best known practice solutions for RCM operations.
• Identifies and prepares operational and financial metrics and provides appropriate interpretation and application of data. Designs, develops, and implements systems that provide financial, statistical, and operational information. Identifies and recommends enhancements to computer systems which support the revenue management operations.
• Interprets quantitative trends and connects data to operational decisions, functional processes, and regional improvements. Serves as a principal liaison to executive leaders providing high-level communications and status reporting of projects, new policies, processes, and opportunities.
• Develops and communicates policies/procedures and other business documentation. Provides and monitors assignments direct reports. Provides leadership and seasoned guidance coordinating projects, adhering to established methodology, managing deliverables, addressing risk factors, removing barriers, and providing problem resolution in meeting project plan deliverables.
• Responsible for initiating activities beyond job scope and developing alternatives in response to short- and long-term business needs, including identifying opportunities to enhance revenue potential through market and operational trends ensuring continual market relevance of practices and growth.
• Lead and provide operational directives for all revenue cycle activities related to the claims management and collections of the receivables and ensure timely, efficient cash collections to support the overall financial goals.
• Analyze reporting to monitor trends and develop operational efficiencies and implement corrective action plans as necessary. Develop and implement strategic plans related to recovery efforts and revenue protection.
• Build and manage strong positive and respectful relationships with RCM staff and department managers, Senior Leadership, Payer Relations, Finance, Operations, & Analytics.
• Continuously monitor and drive towards established financial and operational benchmarks to identify and resolve variances and exceptions which may affect cash flow.
• Performs other duties as assigned.

• Minimum of (5) years’ experience within the area of revenue management, specifically managing performance improvement or continuous process improvement projects other management functions related to revenue cycle activities or an equivalent combination of education and experience. Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
• Exhibits superior management skills that emphasize team‑building and strong leadership with the ability to provide clear direction to the department. Must demonstrate strong organizational skills leading a combination of direct and dotted‑line reporting relationships.
• Extensive knowledge of and experience in project plan development, workflow analysis, and managing complex process improvement/change management projects. Ability to drive change and positive results and respond to difficult situations with ease. Extensive experience planning, formulating, and executing strategies. Ability to identify, evaluate and demonstrate operational opportunities, business needs and recognize the interests of executive leaders, key stakeholders, and decision makers.
• Excellent interpersonal, consultative, relationship and consensus building skills to effectively lead and facilitate multi-functional teams, develop collaborative partnerships with executive leaders, key stakeholders and decision makers, and operate comfortably in a collaborative, shared leadership environment. Ability to influence results, garner support and tactfully manage complex relationships across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.
• Demonstrates superior written and verbal communication skills. Ability to facilitate communications between diverse groups. Ability to effectively identify, assess and facilitate improvements and solutions and present advisory and persuasive recommendations.
• Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.