Client Success Manager

Job Position: Client Success Manager
Department: R1 Digital
Reports to: VP, Digital Sales
FLSA: Non-Exempt
Status: Full-Time
Work Location: Remote/Hybrid (Atlanta, Indianapolis, Houston, Washington DC, Philadelphia)
OVERVIEW:
The Radio One story began simply with a dream and one radio station. Forty years, 13 markets, and 70
stations later, we are an urban media empire, spanning multiple media platforms. We are in your ears with Reach Media/Radio One, on your televisions with TV One, and may even be the name behind your favorite website, with our digital platform Interactive One. Information is power, and our mission here at Radio One, Inc. is simple - to be the most trusted media source in the African American community. At Radio One, we pride ourselves on hiring people who are dedicated and continue to challenge the norm, while embracing a corporate culture built on creativity and passion. We are our employees' biggest fans, and it is our daily mission to attract, develop, and retain the brightest stars in the business.
Urban One is looking our next digital rockstar. If you're a motivated, digitally savvy professional with the ability to problem solve quickly and create beautiful experiences for our clients through digital marketing, we want to talk to you! As the Client Success Manager, you'll work alongside the VP, Digital Sales and the local market Digital Sales Manager's to sell and manage high-value digital campaigns for our customers.
ESSENTIAL RESPONSIBILITIES:

• Prioritize notification from Digital Sales Manager's and Account Executives's on new proposal opportunities
• Collaborate with creative teams and other internal departments to create KPI focused digital marketing strategies for our customers
• Manage asset delivery between client and digital team through internal processes
• Build strategic digital media plans that deliver results
• Work with external teams/vendors for the perfect execution of advanced digital campaigns
• Help present to customers with Account Executives
• Assisting in campaign narrative mid-campaign with customer and Account Executive
• Build meaningful narrative/recaps for campaigns and assist in renewals

KNOWLEDGE/SKILLS/ABILITIES:

• Must be a digital native
• Must have 3-5 years of advanced digital sales experience
• Ability to quickly build rapport with internal and external teams
• Strong problem-solving skills, high courage, business acumen, highly motivated to win and tireless work intensity.
• Desire to help advertisers with their marketing challenges.
• Strong oral and written communication skills required.
• Valid driver's license and state mandated automobile insurance required.
• Proficient in Microsoft Suite, G-Suite
• Google Analytics certification is a plus but not required
• Experience with digital ad tech
• Ability to travel (as needed)

EDUCATION and/or EXPERIENCE

• Minimum of three (3) years digital marketing/sales experience as a high performer
• Media experience preferred.
• College degree preferred but not required

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves to modify duties and this job description without advance notice. This position is at-will unless otherwise issued a fully executed agreement. We are Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture, and that your team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.