Client Success Representative.

This role involves the crucial tasks of renewing and upselling products and services, fostering and maintaining strong client relationships, identifying growth opportunities, and collaborating with internal teams to deliver exceptional products and services. Great bonus opportunity.
If you are passionate about client success and ready to make a positive impact, we encourage you to apply and become an integral part of our client's success story.
Responsibilities:
Include but are not limited to:
- Account Management: Manage and nurture client accounts, identifying upsell and cross-sell
opportunities. Work towards achieving revenue goals while maintaining high client satisfaction.
- Client Engagement: Proactively engage with clients to understand their goals, challenges, and
expectations. Foster positive relationships through effective communication and regular check-
ins.
- Issue Resolution: Address client inquiries, concerns, and issues promptly and effectively.
Collaborate with internal teams to find solutions and ensure a smooth resolution process.
- Product Knowledge: Develop a deep understanding of the company's products or services.
Provide clients with guidance on utilizing products to meet their objectives and maximize value.
- Feedback Collection: Gather client feedback to identify areas for improvement. Communicate
insights to the product or development teams to contribute to the enhancement of products or
services.
- Training and Onboarding: Facilitate client onboarding and training sessions. Ensure clients are
equipped with the knowledge and resources needed for successful implementation and
utilization of products.
- Retention Strategies: Develop and implement strategies to enhance client retention. Proactively
monitor client accounts and take preventive measures to address potential issues.
- Collaboration: Work closely with sales, marketing, and product teams to align client success
initiatives with overall company objectives. Collaborate on campaigns, promotions, and
strategies to drive client engagement.
Working hours: 9:00 AM - 5:00 PM
Skills:
- Strong communication, interpersonal, and problem-solving skills.
- Ability to understand and articulate technical concepts.
- Goal-oriented mindset with a focus on client satisfaction and revenue growth.
Education:
Bachelors
Experience:
1-4 years
Qualifications:
- Bachelor's degree in a relevant field (business, marketing, communication, etc.).
- Proven experience in client success, account management, or a related customer-facing role.
Please apply on https://www.spherion.com/jobs/postcode-30909/

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).