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Public Trust Do you want to make a difference?
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
We are seeking an ITSM Configuration Manager to play a crucial role on a Hybrid Agile development team tasked with modernizing IT Service Management (ITSM) for a federal agency through the ServiceNow Enterprise Service Management (ESM) platform. This position will play a pivotal role in maintaining and optimizing the Configuration Management Database (CMDB) to ensure accurate and up-to-date information regarding IT assets, relationships, and configurations. The ITSM Configuration Manager will collaborate with cross-functional teams, enforce configuration management policies, and contribute to the overall efficiency and reliability of IT services. The ITSM Configuration Manager must have experience in managing configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked. The ITSM Configuration Manager must facilitate the change notification process used for updating product(s) and service(s) and must ensure notification of performing organizations or project teams of change activity. This position is contingent upon contract award.
What is the position?
We are seeking an ITSM Configuration Manager to play a crucial role on a Hybrid Agile development team tasked with modernizing IT Service Management (ITSM) for a federal agency through the ServiceNow Enterprise Service Management (ESM) platform. This position will play a pivotal role in maintaining and optimizing the Configuration Management Database (CMDB) to ensure accurate and up-to-date information regarding IT assets, relationships, and configurations. The ITSM Configuration Manager will collaborate with cross-functional teams, enforce configuration management policies, and contribute to the overall efficiency and reliability of IT services. The ITSM Configuration Manager must have experience in managing configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked. The ITSM Configuration Manager must facilitate the change notification process used for updating product(s) and service(s) and must ensure notification of performing organizations or project teams of change activity. This position is contingent upon contract award.
What is the position?
The ITSM Configuration Manager will place a crucial role in ensuring that our stakeholders have access to correct and trustworthy information about IT services to support decision-making and service delivery.
What will I get to do?
Configuration Management: Establish and maintain a robust Configuration Management process, ensuring alignment with ITSM best practices as well as define and implement Configuration Item (CI) identification, control, status accounting, and audits to guarantee the integrity of the CMDB.
CMDB Maintenance & Accuracy: Regularly update and validate configuration data in the CMDB to reflect the current state of IT assets, relationships, and dependencies. And conduct periodic audits to verify the accuracy and completeness of configuration data, resolving discrepancies and anomalies promptly.
Change Management Collaboration: Collaborate with the Change Management team to ensure that all changes are accurately recorded in the CMDB and that any impacts on configurations are thoroughly assessed and documented.
Documentation and Reporting: Create and maintain comprehensive documentation related to configuration management processes, standards, and procedures. Generate and distribute reports on configuration related metrics, trends, and compliance to relevant stakeholders.
Incident & Problem Management Support: Provide support to Incident and Problem Management teams by ensuring accurate and timely access to configuration data, aiding in root cause analysis and resolution.
Collaboration & Communication: Work closely with IT teams, including infrastructure, development, and support, to gather and update configuration information, and to communicate the impact of changes on the IT environment.
Continuous Improvement: Identify opportunities for process improvements and automation within the Configuration Management process, contributing to the overall efficiency and effectiveness of IT service delivery.
What do I need?
- Must have the ability to pass a background check and obtain a Public Trust clearance.
- Bachelor's Degree (Computer Science, Engineering, Management, Math, or equivalent discipline is required).
- Minimum 5 years of relevant experience.
- 8 years of additional relevant experience may be substituted for education.
- Experience in managing configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked.
- Must facilitate the change notification process used for updating product(s). Must ensure notification of performing organizations or project teams of change activity.
- Excellent written and verbal communication abilities.
What additional characteristics will help me thrive?
- ServiceNow Certification(s) is/are highly desired, displaying a deep understanding of the platform and its capabilities.
- ITIL v3 and/or ITIL v4 Certification(s), is a plus.
- CMDB Certification, is a plus.
- In depth knowledge of ITSM principles and practices, and an understanding of federal standards and requirements for IT systems, is a plus.
- Strong analytical and critical thinking skills.
- Experience with ITSM tools such as ServiceNow.
- Excellent communication and collaboration skills, capable of working closely with cross-functional teams and stakeholders.
- Meticulous with a commitment to quality and the ability to manage multiple tasks and priorities in a fast-paced environment.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
- Ensure optimal health and productivity of our employees
- Support employee retention and attraction
- Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$96,760.98 - $154,817.56 The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at
jobs@cognosante.com
