It Systems Supervisor

Salary: $99,695.00 - $133,601.00 Annually
Location : Portland, OR
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2024-1370-IT-3
Department: Information Technology
Opening Date: 02/28/2024
Closing Date: 3/22/2024 5:00 PM Pacific
Position Summary
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program.
Metro's Information Technology department is looking for a working IT Systems Supervisor to supervise and lead the team responsible for the agency's computing systems and networks. If you enjoy technology and working with a dedicated team of professionals then we encourage you to apply!
A few of the platforms that this position manages includes:

• Cisco unified computing, unified communications, switching, routing, wireless;
• Palo Alto firewalls;
• VMWare virtualization;
• Microsoft Server;
• Dell EMC enterprise storage;
• Microsoft 365 and Azure AD.

As the IT Systems Supervisor you will:

• Supervise implementation and administration of IT Systems processes, activities, and systems.
• Prepare budget based on resources available and requirements and monitor expenditures.
• Develop short- and long-range plans, goals, and objectives for operational effectiveness of IT Systems team. Determine strategies, monitor progress, and resolve issues.
• Implement and administer policies, procedures, and standards in accordance with Metro Code, federal and state laws and regulations.
• Provide supervision and direction to support IT Systems positions by assigning work, evaluating performance, and providing training to ensure effective delivery of services.
• Develop reports and present recommendations to department managers and other affected groups.
• Direct creative approaches, procedures, and quality control standards to ensure maximum efficiency and effectiveness of operations.
• Work closely with stakeholders to analyze complex business needs and technical requirements, assess IT solutions and workload requirements.
• Supervise and lead planning, management and architecture of complex technologies that cover the broad range of IT infrastructure.
• Plan and arrange for project resources, plans, and consulting services as required.
• Act as liaison coordinator between teams.
• Supervise external consultants and implementers.
• Act as the senior incident coordinator to pull together a subset of the team to solve the more complex incidents and problems.
• Act as project manager for complex technical efforts.
• Supervise documentation of systems and network procedures, configurations, topologies, and outages. Report status to staff and key stakeholders.
• Assess leading technological trends; provide transfer of knowledge, provide cross-training and trains users in complex topics.
• Identify system enhancements that will support the organization's business objectives. Work with professional staff to analyze current system, define goals and determine benefits of proposed system.
• Research alternative solutions for old/new services, failures, replacements or upgrades.
• Make recommendations for purchase or upgrade of data networks; has responsibility for purchase justification.
• Perform other related duties as assigned.

Attributes for success:

• Positive team leader with a passion for great customer service.
• Ability to communicate fluently and respectfully with a variety of clients and stakeholders.
• Strong project management and technical analysis skills
• Demonstrated understanding and experience with IT infrastructure technologies, support, and troubleshooting strategies.
• Enjoys problem solving and collaborating.
• Works well under pressure, able to prioritize.
• Advanced knowledge of design, best practices, configuration, installation, and support of:
  • Microsoft platforms
  • Cisco network and Unified Communications platforms, or equivalent
  • Enterprise networking and security
  • Enterprise and cloud computing solutions
  • Enterprise virtualization
  • Enterprise storage and backup platforms

Diversity and inclusion: At Metro, we're committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:

• Bachelor's degree in the assigned program area; AND
• Four years progressively responsible experience in the field; OR
• Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities of the position.

If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Supervisory and project management experience
• Professional technical certification: CCIE/CCNP, Microsoft, ITIL, etc.
• Experience with hosted productivity and collaboration platforms such as Microsoft 365
• Experience with web conferencing, videoconferencing, AV, and broadcasting platforms
• Experience with enterprise security cameras, and access control systems

COMPENSATION AND REPRESENTATION
Based on the requirements, Metro's internal equity review process, and the candidates' qualifications, the appointment will typically be made between $99,695.00 to $109,914.00. The full-salary range for this position is $99,695.00 to $133,601.00 annually.
This position is not eligible for overtime and is non-represented. It is classified as a Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The application packet:The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Reference check

Additional Information
Questions?
Recruiter: Carrie Gundermann
Email:
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.
Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement,Metro pays both the employee and employer portion of PERS contributions for eligible employees.
Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
As part of the Metro family, you play a vital role in serving the people of the greater Portland region.
Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.
This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday, and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department
• Hybrid/Telework living in Oregon /Washington depending on position and department

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.
Some positions are represented by a union and have additional benefits.
01
Describe your experience supervising or leading IT teams. (200 word maximum)
02
Describe an instance where you acted as a project manager for a complex project or new technology. (200 words maximum)
Required Question