It Systems Manager

WHO WE ARE

We are Thesis. Proudly headquartered in Portland, OR, for over 20 years, we're a digital agency hell-bent on humanizing the relationship between people and brands. Our values guide what we do, our culture is built upon the belief that our strength is in our approach, and our work is only as strong as the people, data, creative spirit, and diverse perspectives we put behind it.

THE JOB

The IT Systems Manager will be responsible for transforming business objectives into tangible configurations, policies, and security practices as they relate to users, content, and systems integrations. IT Systems Manager will securely and efficiently enable collaboration, communication, and data access across all platforms.

This role is part of a team that operates as the primary support for our internal users and encompasses a diverse technology stack that includes Google Workspace, Microsoft 365, GCP, Amazon AWS, etc. If you work well in a fast-paced, energizing environment, lead with a security-first mindset, have excellent communication, administrative, and technical skills, multi-task under pressure, and are self-motivated. We want you!

AS A PERSON, YOU ARE:

• A Tech Visionary: You possess a forward-thinking mindset, translating business needs into practical tech configurations and security policies that empower collaboration and data accessibility across diverse platforms.
• Security Advocate: You lead with a security-first mindset, ensuring that all systems integrations and practices prioritize the protection of user data and sensitive information.
• A Problem Solver: You thrive in resolving complex issues, applying analytical thinking and adaptability to new technologies to implement effective solutions.
• Efficiency Champion: You're dedicated to streamlining processes, creating and refining system workflows for seamless management of platforms like Google Workspace and other IT SAS platforms.

• Collaborative Supporter: You serve as a resource for the IT team, offering expertise in Google Workspace, identity, and access management while collaborating with external service providers to address and resolve issues promptly.
• Infrastructure Guardian: You're committed to maintaining a highly secure, reliable, and compliant IT environment, leveraging your expertise in best practices and staying ahead in the constantly evolving tech landscape.

AS A WORKER, YOU WILL:

• Lead and facilitate agency rollout of custom solutions that integrate Google Workspace and other SAS platforms.
• Partner with other functions to evaluate, prioritize, and resolve new issues and problem scenarios.
• Take ownership of the overall Google Workspace account management process and other IT SAS platforms.
• Develop new system processes and improve existing ones for efficient Google Workspace account lifecycle management.
• Configure and manage Google Workspace services, including mail delivery, routing, and filtering.
• Administer and manage publishing and revocating apps and extensions within the enterprise mobile and Chrome app stores.
• Perform new application provisioning and application lifecycle management.
• Support the IT team as an escalation resource for Google Workspace, identity, access management, and two-factor authentication issues.
• Work closely with third-party Service desk providers to promptly identify, track, report, and resolve issues.
• Implement Mobile Device Management policies for business and operations networks. Implementing IT best practices.
• Work to maintain the infrastructure and offer a highly secure, reliable, and compliant environment.
• Be an individual contributor

AS FOR EXPERIENCE, YOU NEED:

• Experience as a Google Workspace Admin to support the following applications: Google Workspace, Office 365, Slack, and Airtable.
• Must demonstrate strong analytical, critical thinking, and problem-solving skills with the ability to apply new technologies, concepts, & functionality to solve problems and implement solutions.
• Strong fundamentals in networking protocols and troubleshooting
• Ability to design, plan, and implement processes relating to the IT environment.
• Strong familiarity with Mac and Windows operating systems
• Familiarity managing Google Licenses and configurations 
• Professional Google Workspace Administrator Certification 
• Working knowledge in VPN setup and maintenance
• One or more desired: CompTIA (A+, Cloud+, Security+), ITIL, PMP, ACSP
• Experience in application development or enterprise architecture
• Experience in IT Standards and Best Practices ITIL, ISO, COBIT
• Experience in hosted Services and Cloud predicting the performance of complex systems
• Experience working with databases

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers, and related technology.
• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Position may occasionally travel within the United States; Off-hours / Weekend coverage as necessary.
• Thesis operates using a flexible hybrid model (i.e., work occurs remotely and in the office, as needed). Employees should consult their department Director or Head for specific team frameworks, protocols, and guidelines.

REMOTE OFFICE REQUIREMENTS:

• Must have access to an internet connection
• Must have access to at least 100 Mbps internet with download speeds of 12.5 MB/second.

EEO STATEMENT

Workplace equity is not a single checkbox.

It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together.

VALUES

Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis.

ENCOURAGEMENT

Above all, be hungry to learn and grow beyond this job description.

We know that marginalized groups often only apply for jobs if they meet 100% of the qualifications and that many come from backgrounds with different experiences that might seem different. That’s OK; you don’t have to “check all the boxes” as you read this job post. We understand, and we’ll do our best to honor your application.

We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don’t hesitate to apply. We’d love to hear from you.

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