IT Applications System Analyst - Closes 03/13/2024

Opening Date:02/27/2024

Closing Date:03/13/2024

Job Title:IT Applications System Analyst

Salary/Wage:$40.59/hr.– OR - Negotiable

Tribal Level125

Location:Siletz, OR

Classification:Full Time, Non-Exempt

Job Posting Number: 2273815

INTRODUCTION:

Provides expert level in implementation, troubleshooting, training and education support of NextGens’s EHR, EPM, EDR, File Maintenance, DM, and ancillary module solutions. The IT Applications System Analyst is responsible for working with IT, clinic staff, Providers, Specialists and multiple Modalities to implement and maintain NextGen systems. (Responsible for validating and submitting Indian Health Service required data to I.H.S. reporting systems.).

DUTIES:

• Responsible for the employee and multi-specialty provider training and support for all NextGen clinical EHR, EDR, and EPM system implementation projects. This includes designing and customizing training content and materials. Trainings could be to a large group or to individuals.
• Responsible for EHR/EPM/EDR and other NextGen module training for new employees.
• Participation and coordination with IT to evaluate workflows and ensure all NextGen systems are used efficiently and the system is used to capacity.
• Monitor and ensure data integrity and quality assurance.
• Ensure clinical data to be exported to Indian Health Service (IHS) complies with IHS requirements; maintain EHR tables in line with latest IHS tables; monitor patient demographics for accurate IHS coding; inform staff and management of IHS changes in reporting; assist in IHS reporting and tracking of critical Tribal statistics.
• Provide support to end users, troubleshoot issues and identify training opportunities.
• Manage help desk tickets for NextGen related technical issues and assist IT staff as needed with other clinical programs.
• Follow vendor provided procedures and schedules for the maintenance and upgrade to the NextGen products and related clinical technologies.
• Template maintenance, development and testing.
• Perform user access audits on clinical systems as required.
• Responsible for data mining/reporting, including assisting in the development and testing of various reports as needed by multiple departments.
• Administration of EHR/EPM including but is not limited to, adding users, database security, analyzing and evaluating data, designing queries, importing/exporting data, rebuilding files and indexes, troubleshooting and problem resolution, installing patches and upgrades, and data conversion.
• Develops and implements effective database and applications policies and procedures.
• Coordinates and executes operational goals with IT and ensures that Clinic databases and application needs are complemented and supported.
• Coordinates and schedules all database and related application requests and operations. Creates and follows schedule to ensure routine updates of various file maintenance libraries.
• Maintains strict confidentiality of all information encountered while performing daily tasks.
• Researches, identifies and selects new service or equipment providers as required.
• Expectation of attending training and other webex/webinar sessions that are assigned for the current project to be up to speed with current knowledge.
• Provide follow up and training with staff according to the information that has been reviewed based on the current project.
• Provide updates on current project to Administration on an ongoing basis.
• Serves as a member of clinic Planning/QI team. Works with all departments to provide requested data needed to perform ongoing quality improvement studies.

ADDITIONAL FUNCTIONS:

• Performs and assists with complex databases and applications functions as required. Successful completion of special projects as assigned.
• Serves as Implementation and Training expert for Clinic projects to include assisting in preparation of specifications, bidding processes, pre-bid meeting coordination and final selection of contractors.
• Produces reports, statistics and other desired information for strategic planning and budgeting purposes. This includes producing quarterly and year-end reports for Tribal Council.
• Participate in NextGen THNC (Tribal Health NextGen Consortium). This group is dedicated to improving NextGen functionality in Tribal Health facilities.

REQUIREMENTS:

Bachelor’s degree in Computer Science, Information Systems or related field, and a Minimum of five (5) years’ experience in healthcare system implementation and support in a large multispecialty health care system, OR an equivalent combination of education, training and experience required. Two years working in a clinic environment preferred.

Knowledge of:

• Microsoft SQL, MCP, MCSE or other vendor certifications or demonstrated knowledge and experience in SQL database administration (preferred).
• Basic technical level knowledge of Local Area Networks and protocols required.
• Must possess strong analytical and problem solving skills for troubleshooting complex issues and diverse software/hardware problems.
• Current Windows operating systems, Microsoft office, and network printers.
• Microsoft Office applications especially an intermediate to advanced knowledge of Excel. MOS (Microsoft Office Specialist) certification a plus.

Experience in:

• NextGen applications are required. Current NextGen Certification preferred and required within 12 months of hire.
• Working in ambulatory clinic setting.
• Crystal Reports or other reporting languages is preferred.
• HL7 based interfaces between EHR/EDR/EMR systems is required. Rosetta Interface Engine preferred.
• Proactively assessing opportunities to optimize the NextGen system, related workflows and processes.

Ability to:

• Multi-task; this includes the ability to understand multiple products and multiple levels of benefits within each product.
• Remain focused and productive each day though tasks may be repetitive.
• Problem solve and trouble shoot system issues and errors as they occur.

Other:

• Excellent customer service skills; demonstrates concern and respect for others in all interactions and inspires confidence and trust.
• Excellent communication skills, detail oriented, critical thinking and problem solving skills.
• Set or reset priorities as needed.