It Systems Analyst - Intermediate Level

Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
Would you like the next step of your career to be part of a engaged and caring team with a focus on technology and risk management disciplines? Then the Business Control Management team supporting the Infrastructure technology teams may be a great fit for you! We are interested in a teammate who brings a growing background in technologies with an opportunity to build their risk management knowledge. You will interact with teams who support technologies such as Database, Network, Servers, Cloud, or Mainframe to assist with the risks and issues associated with these technologies. The opportunity to learn is wide-open. Come grow with us.
As a dedicated IT Systems Analyst-Intermediate Level, you will assists in providing support between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Participates in the assessment of evolving business requirements, to include evaluating and validating technical requirements. Assists in translating technical requirements into functional solution specifications. Researches and helps the team resolve production issues and defects. Assists in the definition and creation of test artifacts.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position.
What you'll do:

• Under limited supervision applies basic knowledge of IT delivery functions and their supporting business functions to include processes, services and technology solutions.
• Under limited supervision participates in the analysis and design of technology solutions supporting simple IT delivery functions to ensure their business needs are met.
• Under limited supervision proactively communicates and collaborates with customers on the analysis of business needs and requirements to deliver solution artifacts as needed.
• Elicits technical requirements using interviews, workshops, surveys, process analysis, use case scenarios, task inquiry and workflow analyses.
• Participates in the implementation and ongoing sustainment of technology solutions.
• Participates in the review of test artifacts.
• Provides clarification and actively participates in defect management activities to confirm requirements are being met.
• Participates in change control activities for affected system artifacts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of related experience and accountability for executing projects related to process improvement, business requirements, and/or technology solutions.
• Developing knowledge of the targeted IT functions and demonstrated application of knowledge, skills and abilities needed to to provide their support.
• Developing level of business acumen, with exposure to industry practices and emerging trends required in the areas related to the targeted IT delivery functions

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.
• Experience with one or more Operational domains such as Database, Network, Servers, Mainframe, etc..
• Experience with ServiceNow platform
• Experience with Issue Management Process
• Knowledge with pulling reports from Tableau

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110-$116,800.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.