It Systems Administrator

This is an exciting and fast-paced role that will maintain and continuously improve our infrastructure; playing a critical role in keeping these systems running seamlessly and implementing enhancements that allow us to improve and scale at Insider Intelligence, the leading provider of research focused on digital transformation.

This role will report to the Director of Information Technology.

Our headquarters is in New York City and the Systems Administrator role will be in a hybrid working environment, where you are required to work in the office on an as-needed basis (typically once a week).  

The Ideal Candidate Is:

• A determined problem-solver who can create and innovate scalable solutions on the go, sometimes with limited time and resources.
• Process oriented with the demonstrated ability to improve processes and procedures in a complex business environment.
• Curious-minded with the ability to quickly learn the basics of unfamiliar specialized systems and software platforms.
• A team player with a collaborative working style with a strong drive to learn and share knowledge.
• Highly self-motivated and directed, with excellent attention to detail.
• Excellent communicator with the ability to explain complex, technical ideas to a non-technical audience.

Key Responsibilities:

• Establish and maintain essential IT operations for the administration of user access, roles, and permissions across productivity, security, and authentication platforms (Google Workspace, Office 365, Adobe, Okta, Active Directory.)
• Create and maintain technical and end-user documentation covering key operational processes and system integrations.
• Develop and implement maintenance procedures, monitor system health, gather system statistics, and troubleshoot system alerts.
• Configure and manage device policies for software deployments and security patching with tools such as Jamf, and MS Intune.
• Support employee on and off-boarding workflows by implementing automation to these processes.
• Facilitate the management of an infosec training platform and deployment of an EDR solution.
• Manage and oversee the backup solution for our virtual and on-premises servers while ensuring they are up-to-date and operating as expected.
• Assist with in-office network infrastructure projects.

Desired Skills & Experience:

• Experience with administration and reporting of software suites such as Google Workspace and Microsoft O365 at medium to large organizations.
• Experience implementing and supporting an enterprise IT Asset Management environment with Asset Panda
• Working knowledge in managing and configuring Jamf and MS Intune MDM solutions 
• Experience in managing Cloud infrastructure
• Experience with automating on/offboarding tasks with Monday.com and Zapier platform
• Experience deploying and supporting an EDR solution (CrowdStrike) across company assets
• Familiarity with backup and virtualization technologies such as Veeam and HyperV
• Comfortable supporting office networking and wifi infrastructure.
• Familiarity with Knowbe4 or Litmos learning management systems

Salary & Benefits

• Base salary: $100,000-120,000 (dependent on skills & experience)
• Medical, health & vision
• 401k plan with match
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts etc.

At Insider Intelligence, we value flexibility and understand everyone's situation is different. For that reason, we are open to hiring either fully remote or in office employees.

If this sounds like your dream job, please apply online and tell us why you're a great addition to our team.

Please note that for all positions at Insider Intelligence, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

About Insider Intelligence:

Insider Intelligence is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.

At Insider Intelligence, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. Insider Intelligence is committed to corporate transparency through regular business updates and an always-open line of communication. Our employees embody our core values of effectiveness, curiosity, excellence through iteration, efficient communication, and diversity and inclusion.

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