It Systems Engineer

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.
Ultimately, our goal is simple: fund the creative class. And we're leaders in that space, having sent over $3.5 billion to creators since our founding. We're continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for an IT Systems Engineer to support our mission.
This role is based in New York and open to those who are able to be in-office at least 3 days per week on a hybrid work model.
About the Role:

• Take end to end ownership of our collaborative service catalog including services like Okta, Zoom, Google Workspace, Slack Enterprise, Jira, and Notion
• Develop IAM best practices to ensure data integrity between HRIS, IDP, and downstream services
• Automate routine tasks and processes by utilizing automation and API integration tools like Zapier, Okta Workflow, and Postman to enhance efficiency and accuracy in IT operations
• Support audio-visual systems and operations for large on-site meetings, including Zoom and Crestron
• Maintain MDM for company devices, ensuring secure and efficient operations for Mac and Windows
• Monitor the Meraki network dashboard for corporate WiFi access and network configurations, and build long term redundancy plans
• Collaborate cross-functionally to facilitate successful IT experience changes, including new SaaS implementations, SSO and user lifecycle automations, identity governance initiatives, corporate infrastructure troubleshooting
• Provide IT support to colleagues and teams, onsite in NY as well as virtually, prioritizing high-quality assistance for technical issues and inquiries
• Integrating inter-company systems during M&A events
• Perform root cause analysis and continually suggest and implement improvements and innovations proactively based on industry trends

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Excellent communication and interpersonal abilities with a bias towards action and information sharing
• 1-2 years experience in IT Systems Engineering, or similar role
• Experience working with programming/scripting languages with working knowledge of Git/Github (Bash or Python)
• Comprehensive knowledge of Mac and Windows operating systems
• Experience with Kandji/Intune MDM, Okta, Zoom, Google Workspace, Slack Enterprise, Jira, Notion, and Cisco Meraki
• Aptitude for setting up and managing audio-visual systems
• Strong problem-solving skills and the ability to multitask
• A strong affinity for automating processes to improve operational efficiency

About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They're the reason we're here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don't quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.
Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.