Director Of It Operations (It Computer Systems Manager, Level 2-Provisional)

GENERAL DUTIES

I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

Computer Systems Manager

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

Under the general supervision of the Chief Information Officer exercising independent initiative and judgment, the Director of IT Infrastructure and Operations provides vision and management for overseeing departmental operations, personnel, projects, planning and budget.

This hands-on individual will collaborate with all Hostos Information Technology Units, as well as Campus and University leadership to coordinate key technology efforts to further the mission of the department and institution. The Director is a strategic and key member of the IT leadership team and will be expected to provide valuable expert insight and successfully execute strategic initiatives. The Director will also represent the department and campus on numerous committees and working groups to ensure the requirements and policies of the department are addressed while contributing to the overall success of our students and the institution. The ideal candidate will be one who can blend the “how” of technology with the “why” for its applicability to our institution.

The Director will report directly to the CIO. Specific duties include, but are not limited to, the following:

• Responsible for project management.
• Develops process mapping and operational manuals for all IT processes.
• Responsible for leading, building, evaluating and training staff in the operations of the IT Infrastructure and Operations teams.

• -Directs a customer-focused team and defines performance goals. Conducts evaluations of staff to ensure high standards of work quality.

• Collaborates in partnership with stakeholders to establish business process requirements, analyze potential new services, prioritize projects, deploy and update systems/tools.
• Works closely with other IT teams to develop procedures, standards, operational controls, processes and communication paths for the monitoring and support of the technology operations, infrastructure and applications.
• Functions as an IT project leader and determines timeframe, cost, delivery, issue resolution, risk mitigation and status communication.
• Oversees infrastructure related projects, from inception through implementation, to ensure timely and effective completion.
• Manages vendor relationships, including contract negotiation and compliance requirements.
• Analyzes current infrastructure and services as well as monitors new developments and industry best practices including the use of technology in higher education to incorporate into operational management and planning for infrastructure and operations services.
• Measures user satisfaction with existing services with a goal to improve where necessary.
• Participates in overarching IT governance strategies and leads IT governance groups associated with the provision of information services.
• Ensures scalability and accessibility of infrastructure and services.
• Develops business case justifications for IT spending and initiatives.
• Performs hands-on configuration and troubleshooting on various infrastructure and operations related tasks/platforms.
• Responsible for compliance and completion of all audits and attestations pertaining to their units.
• Essential duties require on-campus presence.

Essential Staff:

This function/position has been designated as “Essential Staff.” The individual is expected to answer calls/e-mails promptly via a department-provided mobile device. Additionally, when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

MINIMUM QUALIFICATIONS

Six (6) years of progressively responsible full-time paid information systems technology experience,at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.

Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a master’s degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above.

Experience in an administrative capacity must include, but is not limited to, responsibilities such as: monitoring an IT budget; reviewing and approving IT procurement and invoice payments; reviewing and approving contracts with vendors; monitoring and approving IT projects; setting standards and best practices; risk evaluation (e.g., security, reputational, operational); organizational development; chairing or participating in IT Governance and Advisory committees; and/or overseeing vendor relationship management.

Experience in a managerial capacity must include, but is not limited to, responsibilities such as: strategic planning for an office/division; creating and implementing policies; setting standards and best practices; defining and documenting project scope; root cause analysis with recommendations; collaborating with other managers and executives to define future state of IT program; and/or forecasting.

The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of a word processing package; use of a hand-held calculator; data entry; operation of data processing hardware or consoles.

OTHER QUALIFICATIONS

The following qualifications are preferred:

• 10+ years of relevant experience, including 5+ years in a leadership role
• Excellent management, organizational, customer service, and communication (written and oral) skills; interpersonal skills to interact with all levels of employees/executives, vendors and partners
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment
• Ability to prioritize staff responsibilities based on criticality or business impact
• Self-driven, motivated senior IT leader with strong analytical and problem-solving skills, and leadership/good executive presence
• Ability to plan, establish, manage, and evolve academic/administrative client systems and solutions in support of student and institutional success
• Strong project management skills

Experience in the following is highly desirable:

• Managing an IT Service Desk/Help Desk operation using an industry standard platform such as Track-IT, Remedy, LANDesk, etc. in a call center environment (e.g. Cisco Contact Center).
• IT leadership, execution and delivery including experience leading IT infrastructure/operation groups in applying innovative IT solutions in support of the business.
• Managing multiple projects by defining scope, screening vendor responses, negotiating costs and recommending approaches.
• Active Directory/Group Policy Management, MS Exchange, Lync/Skype for Business, VMWare, SQL Server, Backup/Recovery Windows Server in a high availability environment.
• Experience working in a Higher Education work environment.
• Working with multiple units and/or organizations, building relationships, and on highly collaborative projects.
• Multi-tiered information security approach including equipment, software and education.
• Directory and systems security; compliance with regulations
• Availability to work evening and weekend hours.

COMPENSATION

Salary commensurate with education and experience up ta a maximum of $120,000.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Applicants must apply online by accessing the CUNY website at www.cuny.edu and naviating to the following: "Employment" and "Search Job Postings"

Please attach resume and cover letter.

CLOSING DATE

-Revised-

Open until filled with review of applications to begin April 3, 2024 -

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.