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Form of workSummary of Position
Reporting to the IT Director, the IT Support Technician will be a member of a small team responsible for assisting end users, troubleshooting basic PC issues, and administering Microsoft 365 accounts and services for local and remote business users.
Duties & Responsibilities
- Provide a professional and friendly customer service experience in person, on the phone, or via email
- Troubleshoot user issues with PC hardware, software, and peripherals
- Maintain support ticket queue, working issues to resolution or escalation as necessary
- Create and maintain user accounts, roles, and permissions in Microsoft 365
- Assist IT Director with other tasks as necessary
Qualifications & Experience
- No prior work experience required
- Associate degree in Information Systems or related field, OR
- Actively pursuing bachelor’s degree in Information Systems or related field
- CompTIA A+ certification required
- Basic Windows desktop support skills
- Basic LAN networking skills
- Familiarity with Microsoft 365 (formerly Office 365) preferred
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) plus match
- Paid Time Off
