Address
Form of workWHO ARE WE
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
POSITION SUMMARY
The IT Site Support Technician II is responsible for refresh of desktops, laptops, and mobile devices. He/She is responsible for maintaining standard image provided by the Corporate Office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices. The Technician is responsible for receiving hardware, hardware disposal and software license tracking. This role requires frequent interface with user community. He/She will be required to setup and configure desktop and laptop equipment with Windows 10 and Microsoft Office 365, basic understanding of Active Directory and User Management Functions are required.
ESSENTIAL JOB RESPONSIBILITIES
EDUCATION AND EXPERIENCES
Travel Required
Yes, 10% of Time Traveling
WHY CHOOSE SONACA NORTH AMERICA?
We take care of our people.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer
NOTICE ON FRAUDULENT JOB OFFERS
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").
This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
POSITION SUMMARY
The IT Site Support Technician II is responsible for refresh of desktops, laptops, and mobile devices. He/She is responsible for maintaining standard image provided by the Corporate Office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices. The Technician is responsible for receiving hardware, hardware disposal and software license tracking. This role requires frequent interface with user community. He/She will be required to setup and configure desktop and laptop equipment with Windows 10 and Microsoft Office 365, basic understanding of Active Directory and User Management Functions are required.
ESSENTIAL JOB RESPONSIBILITIES
- Provide hands-on and telephone technical support to local IT customers.
- Provide resolutions and assistance for printer related issues.
- Network Access troubleshooting and repair.
- Hardware and Software support for windows PCs.
- Enter, Retrieve, forward, edit, and close service tickets.
- Setup and take-down of audio-visual equipment.
- Provide IT Support by diagnosing and solving hardware or software faults and troubleshooting basic technology issues,
- Talking clients through a series of actions, either face-to-face or over the phone, to help resolve issues or configure systems.
- Install and configure computer hardware and software.
- Maintain and update support information and actions in the IT Ticketing system, including procedural documentation and relevant reports.
- Supporting roll-out of new applications, tools and services.
- Responds in professional and timely manner to incidents and service requests.
- Appropriately escalates issues to proper management team member.
- Coordinate setup, distribution, inventory, imaging and maintenance of al end user technologies; use asset inventory system to track hardware and software maintain compliance.
- Willingness to provide on-call support after hours in accordance with departmental needs and workload demands.
- Other duties as assigned.
EDUCATION AND EXPERIENCES
- Bachelor's degree in computer science, Business or Engineering
- Certification in A+, Network + or MCSE, CCNA, or any other type of MS IT certification strongly preferred.
- Minimum of 3 years in computer support related field.
- Demonstrate strong listening and verbal and written communication skills. Proficient in Microsoft products.
- Technical knowledge or ITSM tools (e.g. ticketing systems, reporting & survey management.)
- Willingness to learn Linux, AS/400 and Veritas.
- Demonstrated ability to work in a dynamic environment with multiple priorities and shifting time requirements. Individual must demonstrate ability to lead, participate in team-oriented environments, and exceptional customer service with professional demeanor.
- Expert knowledge of Microsoft 365.
- Working knowledge of Jira Service Management (or similar tools) preferred.
- Strong network troubleshooting skills.
Travel Required
Yes, 10% of Time Traveling
WHY CHOOSE SONACA NORTH AMERICA?
We take care of our people.
- 401(k) retirement savings plan with a percentage company-match contribution
- Competitive wages
- Paid holidays
- Paid time off
- Medical, dental, vision, life, and accidental insurance
- Short-term disability
- Long-term disability
- Employee assistance plan - for access to counseling, consulting and other community resources
- Wellness program
- Tuition assistance
- Subject to eligibility, terms, and conditions
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer
NOTICE ON FRAUDULENT JOB OFFERS
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").
This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
