It Support Technician - Msp

IT Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant

• Proficiency in troubleshooting complex systems

• Excellent communication skills, both written and verbal

• 1 or more years of experience with desktop systems up to Windows 11

• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus

• Extensive application support experience

• Working knowledge of a range of diagnostic utilities

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

• Strong documentation skills

• Ability to conduct research into a wide range of computing issues is required

• Ability to present ideas in a user-friendly, business-friendly manner

• Proven analytical and problem-solving skills

• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience