It Service Support Technician

The Service Support Technician will assist the IT Director to support rehearsals & services, including overseeing media and building, developing, & leading the Dream Team (volunteers). This position is a hybrid of production and IT responsibilities.

This position requires its primary duty be the exercise of discretion and independent judgment with respect to matters of significance.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal:

• Maintain the God ordained priorities in your life putting Jesus Christ at the center of everything including your spouse, children, and the ministry
• Passionate about tithing at least 10% of your income to what God is doing through the vision of Faith Church
• Invest in and lead a Faith Church connect group
• Be responsible for developing & multiplying Dream Team
• Avoid the appearance of evil, let no hint of immorality exist and conduct life with the upmost of integrity in all situations
• Attend services regularly with your entire family
• Maintain loyalty to the vision and staff of Faith Church and always protect the unity God has given this church
• Believes and operates in the gifts of the Spirit
• Wholeheartedly believes in the empowerment of women in Pastoral leadership
• Fully devoted follower of Christ

• Person of Godly character and integrity
• Loves Faith Church and lives our vision and culture
• In alignment with What We Believe and Leadership Core Values
• Attend weekly Staff Meeting
• Personal social media posts in regards to Church activity must be aligned exclusively with Faith Church

Essential Duties & Responsibilities:

General:

• Build, develop, and lead Dream Team for both office time and Services.
• Oversee running media for rehearsals & services, using Pro Presenter (playing videos & lyrics).
• Be familiar with live streaming.
• Be familiar with Square for point of sale departments.
• Must be familiar with video conferencing.
• Leads development and implementation processes for the organization's IT systems.
• Assists staff with troubleshooting and equipment hookup and installation.
• Develops and implements continuity protocols to minimize disruption to operations in the event of emergency situations or data loss.
• Establishes efficiency standards, providing recommendations for improvement of IT infrastructure.
• Develops and maintains relationships with external IT vendors and service providers.

Competencies

1. Must have a heart for the Church and be a mature follower of Christ.
2. Familiarity with Meraki Networking Equipment
3. Knowledgeable with Windows Server(s)
4. Knowledgeable with Linux Server(s)
5. Knowledge of VLANS
6. Competency of iOS and Android devices
7. Familiar with Cisco Webex and Cisco Conferencing solutions
8. Excellent verbal and written communication skills.
9. Proficient in latest technology for IT systems and management.
10. Proficient in Microsoft Office Suite or related software.
11. Must be a fast learner, initiative driven, and self-starter.
12. Must have a proactive mindset and willingness to learn new things.
13. Excellent organizational skills and attention to detail.
14. Excellent analytical and management skills.
15. Excellent interpersonal skills.
16. Through understanding of IT and practical applications to support the church's goals.
17. Ability to lead and build teams
18. Work well under pressure
19. Enjoys a fast paced environment

Work Environment
This job operates in a professional office environment (routinely uses standard office equipment).

Physical Demands
Office time is mostly a sedentary role (stationary at desk and working on a computer); during services and events, must have high energy for multiple hour segments. Must be able to lift up to 15 pounds at times.

Position Type and Expected Hours of Work
The weekly schedule will include 40-45 hours per week and will rotate every other week. In addition to your regular weekly hours you will be asked to participate in events that will occasionally include evening or weekend hours, as there are continual seasons where it will be necessary to exceed these minimum hours (i.e., Christmas, Easter, Strategic Planning, are just some examples and do not encompass all of the extended hours opportunities). These hours can/will fluctuate.

Sunday: 7:00AM 2:00PM

Monday: 10:00AM 5:30PM

Tuesday: 10:00AM 7:00PM (rotation week 10:00AM 8:30PM)

Wednesday: 10:00AM 5:30PM

Thursday: 10:00AM 5:30PM

Friday: Off

Saturday: Off (rotation week 1:00pm 7:00pm)

Travel
Campus to campus local travel and occasional overnight trips will be expected for this position.

Education and Experience

1. Ministry background
2. Level of experience: Intermediate (practical application)
3. 2 years+ experience using Cisco Meraki
4. Familiar with Resi (Living As One)
5. Familiar with Mac, PC, iOS, and the Microsoft Office Suite
6. Experience serving remote users

Preferred Education and Experience

• Background in ministry production and media
• Familiar with ProPresenter

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.