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Form of workJob Description
As the IT Support Specialist you will provide user support and customer service on company-supported computer applications and platforms. You will help troubleshoot problems and provide advice on the appropriate action.
This position is a temporary contract for 3 months- May 29th -August 4th
Tasks and Responsibilities
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Respond to customer queries by phone and email
Create step-by-step training material with screenshots for clients
Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
Document internal procedures
Maintain daily performance of computer systems
Ask educated questions and listen to customers to determine the root cause of issues.
Work through the problem-solving process with customers, empowering them to do the same in the future.
Run diagnostic problems to resolve problems
Clean up computers
Train incoming staff on company equipment
Report significant and recurring issues to the tier-2 support team
Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customers to ease in troubleshooting.
Requirements
- 3-5 years in IT Support or Helpdesk
- Education in computer science, information technology, or similar.
- CompTIA+ certification
- Security certification
- Network certification
- Knowledge of computer operating systems, hardware, and software.
- Analytical thinking skills. Knowledge of engineering, science, and technology.
- Proficiency in IT helpdesk software,
- 1-4 years of experience as an IT Support Specialist.
- Exceptional ability to provide technical support and resolve queries.
- Ability to determine IT needs and train end-users.
If you are interested in this position, please send your resume to jennifer.padilla@workforceenterprises.net
