Customer Service Representative

We are Spins Bowl Carmel in Carmel, NY. We are seeking Customer Service Reps for our busy bowling alley. Full Time and Part Time - weekends primarily.

The culture of Spins Bowl Carmel is an “all in” mentality. By this, we mean that each team member is there to help each other and to use all available time to support the efforts and goals of the entire venue.

You are expected to promote a positive team environment, foster cooperation, and collaboration, work towards the uniform goal of “all-in," and cultivate a great guest experience. If you need help with something, ask. If another team member asks for help, lend a hand.

Position Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative at Spins Bowl Carmel. As a Customer Service Representative, you will be the first point of contact for our guests, providing information about our services, assisting with lane reservations, and ensuring that guests have a positive experience from the moment they arrive. If you are enthusiastic about providing excellent Customer Service and enjoy working in a dynamic environment, we want to hear from you!

Responsibilities:

• Greet and welcome guests as they arrive at the bowling alley.
• Provide information about pricing, lane availability, and other services offered.
• Assist guests with lane reservations and ensure that reservations are processed accurately.
• Handle cash and credit card transactions for lane rentals and other purchases.
• Address guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Maintain cleanliness and organization at the front desk and lobby area.
• Collaborate with other staff members to ensure a smooth and enjoyable experience for guests.

Qualifications:

• Previous Customer Service experience, preferably in a hospitality or entertainment setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic math skills and ability to handle cash transactions accurately.
• Availability to work evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for long periods and move around the front desk area.
• Ability to lift and carry up to 25 pounds.

Experience is a plus, but we will train!

We are Diamond Hospitality Group, a fast-growing company providing fun, entertainment, drinks, and great food, all the while creating great memories for our guests.

Immediate Start, APPLY TODAY!

AAP/EEO Statement: Spins Bowl Carmel, LLC is an Equal Opportunity Employer that do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Carmel, NY 10512 (Preferred)

Ability to Relocate:

• Carmel, NY 10512: Relocate before starting work (Required)

Work Location: In person