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Form of workJob Description
Title: IT Associate Technology Analyst Location: East Moline, IL Interview:Webcam Description: Major Purpose: Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units. Work is of low complexity and low in risk. Has contact with responsibility focused around department and functional operations with limited interaction with business contacts. Participates as a team member in various roles. Receives supervision or direction concerning work/schedule. Impact of decision making is low risk and impact. Participates in sharing knowledge. Applies information analyses to assist in the effective implementation of a limited business process. Complete basic changes or improvements to well documented processes with some supervision. Learns how to identify, analyze and apply Information Technology (IT) and business practices to support strategic business process/plans. Major Duties: • Learns how to identify, analyze and apply information technology and business practices to support strategic business process/plans. • Participates as required to design, develop, test and integrate technology of low complex. • Participates in the implementation of information technology and business processes of low complexity. • Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low complexity/risk. • Performs activities according to project plans and schedule. • Has contact primarily focused around department and functional operations, and limited interaction with business contacts. Skills, Abilities, Knowledge: • Understanding of database administration, database design, and performance tuning. • Understanding of applications development environment, database, data management and infrastructure capabilities and constraints. • Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments. • Ability to analyze, translate, and define business requirements into technical solutions. • Knowledge of computer security policies and a general overall knowledge of computer security concepts. Education: • Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent) Job description: this is a Dealer Business Specialist position that will primarily be responsible for Application Support Candidates who only have basic network troubleshooting or PC repair/support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support. This team is currently working a hybrid schedule – 2 days in the office each week. Fully Remote candidates will not be considered. Required Experience: • 1+ years of technical knowledge related to computer technology, application development, database administration, data management and/or infrastructure, with capabilities to understand and resolve technical impediments • 1+ years of experience working in a service desk or customer call center environment, with a strong focus on exceptional customer service / customer experience • 1+ years of proven experience troubleshooting technical and business process related issues, ability to identify recurring or repetitive issues and drive issues to resolution • Experience with retail business processes, such as, parts and inventory management, product service or repair, sales, rental and/or accounting practices • Skilled in interpersonal communications, negotiation, and conflict resolution • Proven experience working in a team environment within minimal supervision; team-oriented • Eager to develop their talents and skills, as well as helping others build their knowledge and skills Other Relevant Experience, but not required: • Experience working within a John Deere dealership • Experience working in an Agile/Scrum team environment • Experience leveraging ITIL, LSM and/or DevOps principles and methodology. • Experience working with Microsoft technology stack, specifically MS Dynamics 365 • Understanding of various security frameworks and fundamentals, including Active Directory, MFA, etc. • Proven understanding of .NET and/or JAVA programming fundamentals • Proven understanding of SQL database fundamentals • Proven understanding of API development fundamentals
