It Support Specialist

We are excited to share this opportunity to work with DTG Recycle, where we are as focused on sustainability and the environment as we are on our people. You will be part of a passionate group of people making a real and lasting positive effect on the community while delivering world-class customer service every day. Founded in 1999, DTG Recycle is the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest. Please read on if you are looking for a financially rewarding career with an ultra-diverse workforce and an unparalleled chance for advancement and professional growth.

Responsibilities:

• Provide tier 1,2 support for service desk support tickets with priority and business impact in mind.
• Complete requests for device support service in a timely manner. This includes setting up new hardware via imaging software, create directory accounts for employee onboarding, change requests and providing access to department applications, etc.
• Deploying and configuring peripheral items such as mobile devices, IP phones, docking stations, printers and related hardware. Assist with equipment moves.
• Complete requests for audio visual systems support on-premises as required.

• Provide day-to-day administration and operational support for Windows desktop environments both on prem and cloud environments.
• Follow Department SOP instructions to solve problems when they arise.
• Responsible for maintaining controlled SOP process’s shared and used by all IT team members.

• Manage client hardware and software inventory per department policies.
• Develop and maintain process documentation across all IT departments scope.
• Contribute and help achieve department projects and milestone targets.
• Collaborate and communicate effectively with team members.
• Continuously build professional and technical expertise.

• Participate in on-call rotation.

Requirements and Skills:

• A minimum of 2-year technical training or BA/BS.
• 4-year technical degree preferred.
• A+, Network +, Security+ or similar work experience.
• 2 – 4 years of related job experience.

• Knowledge of and experience with Microsoft Azure cloud services, Microsoft 365 admin centers E3, F3, Defender for Office.
• Knowledge of and experience with Networking, deploying/terminating network cabling.
• Knowledge of and experience with IT security is an asset.
• Knowledge of and experience with Microsoft Teams, Teams room conferencing.
• Knowledge of and experience with IP Phone systems. Teams calling and 8x8 preferred.
• Requires excellent customer service skills, specifically the ability to deal effectively with end users.
• Requires ability to work independently and to increase knowledge and skills through self-learning.
• Strong team player and positive contributor with the ability to train up colleagues.
• Well-developed analytical, problem-solving, and decision-making skills.
• A passion for life-long continuous learning and professional achievement.
• Successful completion of a criminal record background check and drug test.
• Must hold a Washington State driver’s license and complete safety training to use company vehicles.

Physical Requirements:

• Ability to use a computer for extended periods of time.
• Moderate noise and temperature levels.
• Ability to sit, stand and/or walk for up to 10 hours a day.
• The employee is occasionally required to stoop, bend, or kneel, lift up to 25 lbs. and perform other diverse physical tasks as needed.
• The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.