It Customer Support Specialist

As an IT Customer Support Specialist, your excellent customer service and technical skills will be key to your success in this position. You will support the Help Desk team identifying and resolving all system configurations and processing issues. Your ability to communicate clearly and effectively will be helpful collaborating with this team while developing and testing agency-wide technology architecture for web tools, desktop and laptop systems, cell phones, printers, and software, to name a few. Utilizing your knack for research will prove to be beneficial as you troubleshoot and resolve mission critical functionality of DOL's systems.
Some of what you will do:

• Provide remote Customer Support for hardware and application issues to internal DOL employees.
• Install and troubleshoot off-the-shelf and custom-developed software.
• Troubleshoot hardware issues.
• Resolve issues with Active Directory account access.
• Provide system outage and status communication to users.
• Escalate requests to other teams as required.

What you will bring:

• Four (4) years of combined relevant education and experience in IT Computer Science or a closely related field.
• Experience must include:
  • Consultative customer service.
  • Administrative in information technology analysis.
  • System maintenance.
  • Troubleshooting and/or problem resolution experience.
  • Professional experience creating, utilizing, debugging, scripting in a command or programming language.

What may help set you apart:

• A Bachelor's degree in computer science or a closely related field.
• Experience installing, maintaining, and administering various computer operating systems including, but not limited to Windows OS.
• Experience composing, sending, and responding to electronic mail, utilizing email program functions such as calendars and meeting requests.
• Experience maintaining an inventory database.
• Experience liaising with the DOL business units to provide coordinated support for new information technologies.
  

Additional Conditions of employment:

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

How to Apply:

• Select the Apply button at the top of this job announcement.

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.


The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Employment Type: Full Time - Permanent