Address
Form of work
SalaryAs an IT Support Specialist, you will be responsible for the onsite operational aspects of IT and user devices. You will take an active part in the technical planning within Servicedesk and contribute to ensure a best-in-class user experience. You will ensure to stay on target with regards to deliverables, by stressing quality in all aspects of the development cycle and by prioritizing when necessary. You will also contribute to ensure continuous improvement in our IT environment.
What you will be doing
- Support via ServiceDesk and onsite.
- User administration in Active Directory, Office 365, and other systems.
- Creation of user guides and other documentation.
- Onboarding and offboarding users and related equipment.
- Troubleshooting of Laptops/desktops, SaaS applications, and onsite equipment.
- Participate in various IT projects.
- Optimize Service desk Process and workflow
- Perform other related duties as assigned
What will be required of you
- Bachelor's degree in computer science, information systems, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
- Valid driver's license and valid passport
What we will love about you
- Thrive in a fast-paced environment where no two days look the same.
- Fluent in reading and writing English.
- Experienced with Microsoft products and troubleshooting.
- Experienced with hardware troubleshooting and support.
- Familiar with network technologies and can troubleshoot basic network issues.
- Passionate about IT and find it motivating to learn.
- Passionate about helping others and find it natural to provide an outstanding service.
- Service-minded and outgoing and take pride in adhering to deadlines and appointments.
In addition, we hope you will appreciate:
- Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and two Give Back Days
- Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
- Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.
Base pay will depend on the position, individual qualifications, market, and other operational business needs.
Siteimprove is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.
