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Form of workJob Description
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
We are currently seeking a skilled and motivated IT Support Specialist to join our client’s support team onsite in Latham, NY. The ideal candidate will have a strong technical background in an enterprise environment and excellent problem-solving skills. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and providing support to client employees, both remote and local, to ensure the seamless operation of technology systems and equipment.
Duties and Responsibilities:
We are currently seeking a skilled and motivated IT Support Specialist to join our client’s support team onsite in Latham, NY. The ideal candidate will have a strong technical background in an enterprise environment and excellent problem-solving skills. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and providing support to client employees, both remote and local, to ensure the seamless operation of technology systems and equipment.
Duties and Responsibilities:
- Provide (remote) first / second-line technical support to end-users, addressing hardware, software, and network-related issues
- Install, configure, and maintain computer systems, software, and peripherals
- Diagnose and resolve technical issues in a timely manner, escalating problems as needed
- Collaborate with other IT team members to implement and maintain IT policies and procedures
- Create and maintain documentation for IT processes, procedures, and configurations
- Stay up-to-date with the latest trends and technologies in IT support
Skills and Qualifications:
- Proven experience in IT support or a related role in an enterprise environment
- Proficient in configuring and maintaining Windows operating systems, with additional knowledge of Linux / WSL and MacOS as a plus
- Strong knowledge of computer systems, networks, and hardware
- Excellent remote troubleshooting and problem-solving skills
- Experience with IT security practices and protocols
- Ability to work independently and collaboratively in a regulated environment
- Excellent communication and interpersonal skills
$30.00 - $32.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
