It Operations And Support Engineer

At Protecht, we are reinventing refunds, aiming to make every purchase refundable. Our core strength lies in our proprietary Software-as-a-Service embedded refund protection platform, delivering massive distribution and a best-in-class digital purchase experience for insurance carriers, event, booking, & ticketing platforms, and consumers.

Role Overview:

Protecht seeks a talented, experienced IT Operations and Support Engineer to join our team. The ideal candidate will be responsible for overseeing and managing our IT operations while also possessing scripting and/or software skills. The role will primarily focus on IT operations but will involve some DevOps and Site Reliability work. This is a great opportunity for anyone looking to jump into SRE/DevOps and expand their skills.

Responsibilities:

• Manage and oversee day-to-day IT operations, ensuring smooth and efficient systems and networks functioning and driving continuous improvement through established IT performance metrics.
• Collaborate with cross-functional teams to identify and implement IT solutions that enhance efficiency and Support company objectives.
• Deploy and manage our laptop fleet using JAMF, including configuring policies, deploying software, endpoint protection and backups, and ensuring security compliance.
• Utilize scripting and/or software skills to automate tasks and improve operational workflows.
• Provide technical expertise and Support for IT infrastructure, including troubleshooting and resolving issues.
• Implement and maintain security protocols to safeguard company data and systems, ensuring compliance with relevant laws, regulations, and industry standards.
• Collaborate with the development and DevOps teams to integrate IT solutions seamlessly.
• Develop and manage our infrastructure as code using Terraform, ensuring efficient provisioning, scaling, and versioning cloud resources.

Requirements:

• Proven experience in IT operations management with a strong understanding of networking, systems, and security, particularly in a fully remote work environment.
• Experience using a device management system like JAMF.
• Experience with endpoint protection and cloud backup SaaS tools.
• Exposure to tools such as TeamViewer & Crashplan.
• Proficiency in scripting languages such as Python and Bash.
• Hands-on experience with DevOps tools (Terraform, DataDog) and practices.
• Strong project management skills with the ability to manage multiple IT projects simultaneously, employing methodologies such as Agile.
• Exceptional problem-solving skills and the ability to adapt quickly to a fast-paced and dynamic remote work environment.
• Excellent leadership and communication skills.
• Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent experience.
• This is a remote position - travel to Protecht HQ in Phoenix, AZ, and team meetings are required as necessary.

Bonus Skills:

• Relevant certifications (e.g., ITIL, CompTIA, AWS Certified DevOps Engineer) are a plus.

What We Offer:

• Fully Remote Working Environment
• Competitive Salary and Equity Opportunities
• Unlimited Paid Time-off
• Full Medical, Dental, and Vision Benefits
• Annual Bonus Program
• 401k Matching
• $100/month for Event Ticket Purchase
• Company Sponsored Events

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