It Support Specialist

Ready to make a difference? At Salem Co-operative Bank, we pride ourselves on offering a work environment where customer service and success are consistently placed front and center. Founded in 1922, we’ve grown in size, expanded our products and services, and learned to improve from 100 years of experience. Every customer is treated as a unique individual, knowing that not all customers’ needs are the same. Our commitment to our community is evident in our philanthropic foundation, Salem Community Benefit, which has contributed over $1.6 million to local organizations. Each year our employees spend many hours volunteering at local organizations in the Salem and Merrimack Valley areas. If you are ready to make a difference professionally, personally, and in the community, we want to meet you!
THIS IS AN ON-SITE POSITION IN SALEM, NEW HAMPSHIRE, U.S.A.
Relocation assistance *not* available.
We are looking for an IT Support Specialistto work as part of our Information Technology Team. You will be responsible for providing in-house technical support, overseeing personal computer hardware and software installations and maintenance, and network and system administration.
How you will accomplish this:

• Provide first-line troubleshooting for all user technologies within the Banks’s technology footprint and resolve technical issues
• Act as a liaison between end users of all levels and IT staff
• Be the primary contact for employee technology requests
• Manage the help desk ticketing system and assign and escalate user requests as appropriate
• Modify user rights and permissions within IT infrastructure in response to approved user access requests
• Track, review, and report user access security levels for infrastructure systems
• Provide ad hoc training to staff on new technologies
• Evaluate technology within purview and make recommendations for enhancements
• Document and enhance operating procedures as required
• Monitor system health to proactively avoid potential system unavailability
• Perform other responsibilities as needed/assigned

What you will bring to the role:

• High school diploma with 3 years of hands-on experience in a Windows and Help Desk environment or equivalent combination of education and experience
• Strong technical understanding of hardware, software, and networking systems
• Experience in troubleshooting common software and hardware issues with desktops, laptops, mobile devices, and printers
• A broad range of computer skills including knowledge of Microsoft Office Suite; knowledge of Windows server operating systems is preferred
• Exceptional customer service and communication skills, with the ability to provide support and training to people with different levels of technical knowledge
• Experience with user management software
• Demonstrated ability to work both independently and in a collaborative team environment
• Strong organizational skills for both hardware setup/storage and software archiving
• Proficiency in step-based writing methods for documenting setup instructions and creating procedures
• Strong problem-solving and troubleshooting skills with attention to detail and follow-through
• Able to work a flexible schedule (both time and location)

Salem Co-operative Bank is an Affirmative Action/Equal Opportunity Employer.
Applicants are considered for all positions without regard to race, color, religion, gender, pregnancy, marital status, familial status, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, gender identity or other characteristics protected by applicable law.
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