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What to Expect What You’ll Do What You’ll Bring
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.
- Provide onsite and remote support for Tesla organization, responsible for troubleshooting and resolution of computer software and hardware issues as well as mobile device management and software issues, telephony, printers and networking intermediate knowledge of computer applications
- Working with Backups, Active Directory, Exchange, and Windows server environments
- Working with ECM, Imaging, packaging, scripting – Python or PowerShell
- Working with enterprise remote imaging and administrative tools including Centrify, SCCM, JAMF
- Maintaining and working with wireless technologies, LAN, VPN, DSL
- Create, edit, and improve technical articles and other procedures for systems at Tesla
- Working with the team lead, elevated set of permissions to address more challenging work within active directory, office 365
- Performing in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements
- Troubleshooting Ubuntu/Linux, Windows 10, Mac OS, iOS & Android mobile operating systems (Linux centric environment)
- Ability to research and grasp technical information across multiple tools while talking with customers
- Minimum of 5 years of experience with Desktop Support experience
- Minimum of 5 years of experience within a Windows, Mac and Linux environment
- Good understanding of troubleshooting printers
- Familiar with project ownership and project management
- Familiar with employee onboarding and offboarding
- Excellent customer service skills, strong attention to detail with excellent follow up
- Bachelor's Degree in Information Technology, Computer Science, or equivalent
- Must be able to carry heavy work equipment, occasionally exceeding 50 pounds, while standing and walking for extended periods
- Ability to work a flexible schedule, including weekends
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
$21.20 - $56.40/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$21.20 - $56.40/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
