It Helpdesk Technician

Location: Atlanta Area

Join OneTen in our mission to disrupt and transform hiring and workplace practices across corporate America, creating one million careers for Black Talent and others without college degrees by the end of the decade. OneTen seeks to develop an organization that reflects the country in which we aspire to live, valuing and reflecting the people whose lives drive our work. The collective sum of life experiences, knowledge, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our organization's achievement. Our employees are OneTen's most valuable assets.

At OneTen, we celebrate diversity, equity and inclusion. OneTen is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

The IT Helpdesk Technician will provide superior customer service and is committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist OneTen Staff with questions and problems concerning computer systems, hardware, and software. The technician will work with users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to efficiently resolve issues. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Anticipates the impact of emerging technologies and makes adjustments; Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance; Rejects low-impact or fad technologies; Readily learns and adopts new technologies

Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work

Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.

Shows personal commitment and takes action to continuously improve; Accepts assignments that broaden capabilities; Learns from new experiences, from others, and from structured learning; Makes the most of available development resources

Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions

Work Environment and Physical Demands: Hybrid Role in the Atlanta Area

EOE/Veteran/Disability: If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at hiring@oneten.org