It Helpdesk Technician

C&L Aviation Group is on the lookout for a skilled and dedicated Helpdesk Technician. This is a full-time position is based in our Bangor, Maine office, where you will play a crucial role in supporting our dynamic IT infrastructure.

Job Responsibilities

• Offer direct support to users within a Windows domain, ensuring smooth operation and quick resolution of issues.
• Provide expert remote support to users leveraging advanced remote control tools, ensuring timely assistance regardless of location.
• Oversee and maintain a diverse range of IT services, including LAN, WAN, websites, databases, and server environments (Windows and Linux), ensuring optimal performance and security.
• Manage Active Directory and Exchange services, ensuring efficient user and email administration.
• Administer and support cloud-based technologies including Microsoft Entra, 365 and other cloud services, enhancing our infrastructure's scalability and security.
• Accurately triage, document, and resolve issues within our ticket tracking system, ensuring a clear record and efficient resolution of IT challenges.

Job Requirements

• While there are no strict minimums for education or experience, the ideal candidate will have a strong foundation in operating and troubleshooting computers within a networked environment.
• Excellent communication and customer service skills are essential. The ability to clearly understand and address user needs, providing friendly and effective support, is a must.
• A proactive attitude towards learning and adapting to new technologies is crucial. We value team members who are eager to grow their skills and contribute to the evolution of our IT practices.

Job Status – Full Time
Location – Bangor, ME

Why Join Us?

C&L Aviation Group is not just a workplace. It's a hub where your technical skills are valued and your personal growth is taken seriously. We're a close-knit team that believes in supporting each other and leveraging technology to make a real difference.

What working with us is like
C&L Aviation Group is not your typical aviation company. We believe strongly that healthy wages and a happy work environment contribute to a better quality of life, and as such that quality is reflected in your work. At C&L, you’re more than just a pair of hands. You’re an integral part of our team and future growth plans. As such, there is an opportunity for you to improve and advance with our company.

A Better Relationship
Good employees don’t leave jobs, they leave bad bosses. Our talented and trained leadership team cares about you, and your success at C&L. They strive to stay engaged with you to make sure you’re happy and achieving your goals and potential. They also manage by leading and working collaboratively with everyone. This atmosphere leads to happier employees, better work and a respected reputation with our customers.

A Bright Future
It sounds cheesy, but we want your future to shine so brightly that you need shades. Here at C&L, we provide an atmosphere that fosters both personal and professional growth. Our future here at C&L is bright too. In fact, our 25-year-old company has grown from one guy selling aircraft parts out of his basement to now over 200 people, with a 140,000 Sq. Ft Facility offering parts sales, aircraft heavy maintenance, avionics installations, engineering, interior refurbishments, exterior paint, component repair, and aircraft sales.
It’s been a great ride so far and we plan to keep growing. We need your help to do that. Right now, we have hit a point where we are at capacity turning work away – we need more people! Together, we can continue with our growth plans.

A Bigger Vision
We feel very fortunate to be able to grow the way we have. Because of that, we want to provide opportunities for employees to participate in making a difference in the community around us. The best way for us to do that is to help the community around grow with us. That’s why we have adopted a local school, helped fund a local community garden, provide holiday meals for those in need, and purchased winter coats for area children.
If you have a particular way you like to give back to others less fortunate, we would love to hear about it, and work together to integrate that into our existing charitable programs.

Job Type: Full-time

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Weekdays

Work Location: Multiple locations