IT Help Desk Technician

We are currently seeking a IT Help Desk Technician in the Houston, TX area for a 6 month contract with a strong likelihood to extend and/or possibly convert to hire. The IT Help Desk Technician will provide first and second-level support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration.

Pay rate: $20-$25/hr

Schedule: Generally remote Monday thru Friday, 8am to 5pm Eastern. May be asked to visit local office on occasion, but not on a regular basis.

Essential Job Functions:

• Provides user support for computer systems and standard corporate software products.
• Provides comprehensive local and remote technical support for corporate colleagues.
• Configure and install a broad range of new and used computer equipment and peripherals.
• Troubleshoot an assortment of technical issues with the assistance of peers and vendors.
• Conduct user training on various technical-related topics when needed.
• Assist in moving, adding or changing user workstations and peripherals as needed.
• Effectively prioritize support issues and tasks by documenting assigned Help Desk requests and following up on unresolved issues.
• Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.
• Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution.
• Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.

Knowledge, Skills and Abilities:

• 2+ experience troubleshooting in a Help Desk/service desk environment
• Requires a customer service mindset and professionalism throughout all interactions with the users.
• Demonstrated experience in all Microsoft Office versions.
• Demonstrated experience in Microsoft operating systems.
• Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
• Demonstrated ability to function in a multi-tasking environment.
• Demonstrated ability to work with various levels of colleagues from top management to new hires.

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Software troubleshooting: 2 years (Preferred)
• Computer hardware: 2 years (Preferred)

Work Location: Hybrid remote in Houston, TX 77060