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Form of work Job Summary
With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular's management staff, employees, and partners. Ensure Consumer Cellular Inc's (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI's Contact Center Operations, and various 24/7/365 business functions.
Responsibilities
With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular's management staff, employees, and partners. Ensure Consumer Cellular Inc's (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI's Contact Center Operations, and various 24/7/365 business functions.
Responsibilities
- Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members.
- Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties.
- Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority.
- Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses.
- Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment.
- Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices.
- Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed.
- Perform assigned activities and tasks on schedule following IT standard processes and procedures.
- Produce activity reports as needed.
- Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year.
