Company

Berkshire Hathaway AutomotiveSee more

addressAddressIrving, TX
type Form of workFull-Time
CategoryInformation Technology

Job description

Berkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician is responsible for providing quality technical support and customer service to all customers of the Berkshire Hathaway Automotive organization.
This is a full time, in-office position at our Headquarters in Irving, Texas.
Salary range is dependent on experience.
Working hours: Our Help Desk is open from 7:30 am to 7:00 PM CST Monday to Friday and from 08:30 am to 5:00 PM CST on Saturday with a rotating on-call schedule for very minor after-hours support. We have 4 shifts available and will work to accommodate your schedule.
Benefits:

  • Paid training and development
  • Career growth opportunities
  • Medical and dental coverage available after 2 month period
  • Paid Vacation and Holidays
  • 401(k) with company match

Responsibilities:
  • Provides technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, security issues, desktop hardware/software, server hardware/software, and production equipment related issues.
  • Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers.)
  • Create/remove logon credentials from various in-house systems including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases.
  • Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives.
  • Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
  • Set up and install peripherals including but not limited to phones (Cisco IPT), PC's, printers, laptops, monitors/projector units in person or by phone.
  • Assist with physical PC workstation moves (PC's, monitors, phones, etc).
  • Perform other duties and projects as assigned.

Required Qualifications:
  • High school diploma or GED
  • Possess a valid driver's license in state of residence and must pass Motor Vehicle Records check
  • A passion for helping non-technical end-users.
  • A strong willingness to learn, improve and take feedback from the team.
  • Excellent verbal and written communication skills. Keeps end users, associates and management updated all the time.
  • Excellent time management, and multitasking skills.
  • Attention to detail and quality of work.
  • Adeptness at utilizing resources and finding solutions.
  • Self-motivated/self-starter with the ability to work well with others and/or alone.
    *All potential employees must pass pre-employment testing including a background check and drug screen.

Desired skills:
  • Troubleshooting knowledge of Microsoft Windows 10
  • Knowledge of basic hardware such as laptops, desktop computers, printers, etc.
  • Knowledge of Active Directory (users, groups, password resets and computer objects)
  • Basic understanding of Anti-Virus, Anti-Spam, and Anti-Malware/spyware solutions
  • Ability to configure network printers
  • Email Administration (MS Outlook)
  • Very basic understanding of routers / switches and wireless access points.

Preferred Qualifications:
  • 1+ years knowledge or work experience in an IT or computer-related environment.
  • 1+ years of hands-on experience as a Help Desk/Call Center Technician.
  • 1+ years of experience providing Customer Service and support via phone or in person.
  • CompTIA A+ or Network+, desired.
  • Prior MSP experience is a plus

Who We Are: Headquartered in Dallas, Texas, Berkshire Hathaway Automotive is one of the largest dealership groups in America, with over 100 franchises in 10 states. The company sets the industry standard for operational excellence, financial performance and an unmatched customer experience within franchised auto dealerships. Using extensive experience, innovative strategies and technological expertise, Berkshire Hathaway Automotive works to assure their dealerships obtain and maintain positions as leaders and trendsetters in the automotive field. The company focuses on building resilient and adaptive business models that cultivate engaged, strong and proactive leadership.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Refer code: 8022326. Berkshire Hathaway Automotive - The previous day - 2024-01-30 16:41

Berkshire Hathaway Automotive

Irving, TX

Share jobs with friends

Related jobs

IT Help Desk Technician

IT Help Desk Technician II

Stellantis Financial Services Us

Addison, TX

2 months ago - seen

IT Help Desk Technician II

Stellantis Financial Services

Addison, TX

2 months ago - seen

IT Help Desk Technician

Fortis Payment Systems Llc

Plano, TX

2 months ago - seen

IT Help Desk Technician

Zip Zap It Solutions, Llc

$15 - $18 an hour

El Paso, TX

3 months ago - seen

Help Desk Technician - Dallas, Texas

Bigthumb It Consultants

$55,000 - $75,000 a year

Dallas, TX

3 months ago - seen

Tier 2 IT Technician, Help Desk

Relevanttec

Wichita Falls, TX

3 months ago - seen

IT Help Desk & User Support Technician

Symphonyai

$23 - $25 an hour

Austin, TX

3 months ago - seen

IT Service Desk Technician

Line Quest, Llc

Plano, TX

4 months ago - seen

IT Help Desk Technician

Pomeroy

$20 - $25 an hour

Houston, TX

4 months ago - seen

IT Help Desk Technician (FT)

Kahlig Auto Group

$37.4K - $47.4K a year

San Antonio, TX

4 months ago - seen

IT Help Desk Technician II

Stellantis Financial Services Us

Dallas, TX

4 months ago - seen

IT Help Desk Technician

Clampitt Paper Company

From $50,000 a year

Dallas, TX

5 months ago - seen

IT Technician - Service Desk

Cantex Continuing Care Network

Carrollton, TX

5 months ago - seen

IT Field Technician/Help Desk

Platinum Dermatology Partners LLC

Dallas, TX

5 months ago - seen

IT Help Desk Support Technician

Infosend Inc

Carrollton, TX

5 months ago - seen

IT Help Desk Technician (Hendrix Industries)

Stonehenge Management Group, Inc.

Sealy, TX

6 months ago - seen

IT Help Desk Technician - Coppell, TX

Consumer Cellular

Coppell, TX

6 months ago - seen

IT Help Desk Technician

Stonehenge Management Group, Inc.

Houston, TX

6 months ago - seen