IT Help Desk Technician

The Help Desk Technician is responsible for providing technical software, hardware, and network problem resolution to all computer users. This position reports to the Director of IT, and is a full-time position. This position requires the employee to work onsite.

Duties:

Work with others to understand technical requirements and identify effective/expedient solutions.

Identify, diagnose, and resolve level one problems with hardware, software, network, internet, and new computer technology.

Deliver, set-up and assist in the configuration of end-user PC desktop hardware, software, and peripherals.

Diagnose and resolve end-user network or local device problems, PC hardware, e-mail, internet, VPN, and local-area network access problems.

Back-up and support other team members.

Skills/Qualifications:

Working knowledge of Office 365

Large office equipment experience

Three years providing end-user phone support, installing, upgrading, troubleshooting, and repairing computer equipment in a network environment.

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Adept at reading, writing, and interpreting technical documentation and procedure manuals.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Present ideas and solutions in user-friendly language.

Highly self-motivated and a self-starter.

Attention to detail.

Skilled at working within a team-oriented, collaborative environment.

Strong interpersonal and oral communication skills.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person