It Help Desk Support Technician

Description

Get to Know Us

InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients.

At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond.

The Role

We are looking for a IT Help Desk Support Technician to join our team ! The IT Help Desk Support Technician is responsible for acquiring, installation, configuration, maintenance and secure and reliable operation of computer systems, including but not limited to personal computers, servers, networking, internet and disaster recovery hardware and software.

Shift Hours: Monday-Friday 7am-3:30pm CST.

What we offer:

• Medical, dental, vision, and life insurance
• Supplemental Insurance
• Flexible Spending Account
• 401(k) with generous company match
• Bonus Opportunity
• PTO, Sick and Holiday Pay
• Work-life Balance
• Opportunity for growth
• Employee Assistance Program
• Stability!!

Qualifications:

• Bachelor's Degree in Computer Science or equivalent experience
• Advanced knowledge of Linux environment. Expertise on Centos is a must.
• Experience with web and application servers like Apache
• Experience in using advanced scripting language such as Bash, PHP, Python or Ruby
• Strong information security background with System hardening, intrusion detection, and penetration testing for exploits
• Advanced knowledge of networking protocols like TCP/IP, HTTP, HTTPS, DNS, NTP, RPC, TFTP, SNMP, DHCP
• Ability to write detailed and clear procedures and documentations that are easy to follow
• Knowledge of multi-site networking, such as VPNs and static routing
• Knowledge on Virtualization technologies like VMware vSphere and Citrix Xen Server
• Advanced knowledge of Windows Servers, Active Directory and Exchange Server
• Basic knowledge of Database administration in either MySQL, SyBase or PostgreSQL
• Strong knowledge of Disaster Recovery and Business Continuity best practices and their application
• Solid understanding of networking hardware firewall, switch and router configurations. pfSense firewall knowledge is preferred, HP ProCurve experience is preferred
• Knowledge of automation and monitoring tools. Icinga knowledge is preferred
• Experience on SAN and enterprise backup systems. HP lefthand/StoreVirtual experience is preferred
• VOIP phone systems experience. Asterisk or any Asterisk based distro is preferred
• Experience of using version control systems such as Git/SVN/CVS is a plus
• Must be able to pass background and drug test

***We are an equal opportunity employer***

Job Type: Full-time

Salary: $24.00 - $28.50 per hour