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Form of workEJ has an immediate opening for an IT Help Desk Specialist.
Generous Benefit Package that includes: Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc.
About EJ: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with corporate headquarters located in East Jordan, Michigan, where the company was founded in 1883. Globally, we employ over 2,500 people, have operations in 13 countries and sell our products in over 100 countries. We are looking to reinforce our market leadership and are seeking dedicated employees to join our team in the quest of our vision.
The core strength of our business is our dedicated employees. Employees who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company’s identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility. We are seeking high-performing individuals who are interested in contributing their talents to an innovative and growing company.
Location: This is a hybrid position with onsite work at the East Jordan Foundry located in Elmira, Michigan.
SUMMARY
Troubleshoots computer problems, determines their source, and advises on the appropriate action. This includes receiving, prioritizing, documenting, and actively resolving customer Incidents and Service Requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Initial point of contact for all IT Department technologies. Requires a good understanding of troubleshooting all appropriate technologies including:
- Personal computer hardware
- Windows 7/10 operating systems
- Basic understanding of Windows Server operating systems
- IOS operating systems
- Printers
- PC and Printer connectivity
- IBM Notes client
- Microsoft 365
- Daily operations responsibilities:
- New Hire/Termination security setup/removal
- Windows 10 PC imaging and setup
- Help Desk Tickets and Requests
- New equipment purchases
- Maintaining appropriate IT supplies
- PC and Printer Hardware upgrades
- Software upgrades and installations
- Asset tracking – Hardware and software
- Equipment configuration
- Specifying new equipment – printers, laptops, PCs
- New application recommendations/research
- Miscellaneous continuous improvement projects
- Answers user questions in person, via e-mail, chat or by phone related to all IT Department responsibilities - documents all calls and solutions.
- Provides a high level of customer service by being responsive and courteous to customers including following up to ensure problems are resolved.
- Serves as a liaison between the user community and the IT Department to resolve questions and issues.
- Communicates with users and other IT staff about status of issues - also shares solutions and best practices.
- Tests implementation of a technology, which may require a test plan, test conditions and user participation for quality assurance.
- Recommends solutions for repetitive problems and IT Help Desk processes and procedures.
- Keeps current regarding relevant technology changes and makes self-development a priority.
- Maintains professional and respectful relationships with users, other IT personnel and vendors.
- Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A technical associate degree; a one-year certificate from a technical school; and six months related experience and/or training; or equivalent combination of education and experience. The Areas of Responsibility above outline the desired technical skills.
- CompTIA A+ certification preferred
- Apple iOS experience preferred
- Cisco CENT a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk. The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually loud.
Position TypeSalary Position
