IT Help Desk Technician

IT Helpdesk/PC Support Technician

Essential Duties & Responsibilities:

• Help Desk and support requests through ticketing system, in person, and/or phone

• Follow up on outstanding requests to ensure timely resolution

• Help to maintain user accounts and hardware as part of on-boarding and off-boarding processes

• Support for audio and video conferencing equipment

• Maintain and monitor internal assets to ensure accurate inventory records

• Other duties may be added and/or assigned as needed

Qualifications:

• Ability to work in a dynamic team environment

• Experience with Windows operating systems, including Windows 11 and Windows 10

• Experience with Microsoft Azure, M365 Office applications, Exchange, Intune, Autopilot

• Familiar with PC hardware, including Dell, Apple

• Experience supporting Mobile devices (iOS, Android) and computer peripherals

• Familiarity with conference room hardware technologies – Microsoft Teams, and similar solutions

• Familiarity with audio/video conferencing and scheduling concepts

• Familiarity with VoIP (ShoreTel/Mitel) phone system and administration

• Basic networking skills for troubleshooting 

• Exposure to IT ticketing or Helpdesk system

• Experience supporting Windows servers and Active Directory

• Familiarity with Windows Group Policy Objects (GPO)

• Strong customer service and troubleshooting skills

• Good communication skills, verbal and written

• Good at multitasking and prioritizing issues

Requirements:

• 2+ years relevant helpdesk, PC support experience in a Windows based environment.

• College diploma or university degree in the field of computer science with related area of focus, or applied work experience.

• Working knowledge of computer hardware and software fundamentals.

• A+ certification, MCSA certification, CCNA certification a plus.