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SalaryProvide technical assistance and support related to computer systems, hardware, software or network devices in client server environment. Performs workstation operating system and/or software upgrades and responds to trouble tickets in support of multiple County systems and over 500 employees. Strong project management, communication and prioritization skills required.
Easily apply through our job board at www.bsaonline.com by entering your personal contact information and uploading your cover letter and resume. You do not need to re-enter detail from your resume.
RESPONSIBILITIES: Under the supervision of the Director of Information Technologies provides technical assistance and support related to computer systems, hardware, and software or network devices. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Performs desktop, VOIP and mobile device hardware and software installation and support. Performs workstation operating system and/or software upgrades, responds to trouble tickets, helps ensure system security, and restores files as needed. Provides user training, prepares system documentation, and provides hardware and software support to department users. May work under the technical direction of the Enterprise Network Administrator, Windows Systems Administrator or Enterprise Systems Specialist.
QUALIFICATIONS:
Education: Associates Degree in computer science or related field.
Experience: Two to three years’ experience in computer science in a client server network environment.
Other Requirements: Valid Michigan Drivers License. Microsoft MCSA Windows 10 certification and/or CompTIA A+ certification desired. Successful completion of a background check as required to support users of criminal justice related information systems.
Relevant Skills/Specialized Equipment Knowledge:
- Basic office equipment such as telephone, photocopier, Fax, etc.
- Computer programs including word processing, spreadsheets, database entry and maintenance, and audio/visual equipment.
- Ability to use cable testers.
- Project management skills.
- Ability to establish effective working relationships at all levels.
- Ability to work as part of a team.
- Ability to use verbal and written communications to resolve problems, complete project related tasks and interface with county customers.
- Ability to clearly document technical configurations and summarize technical information.
- Ability to identify problems, establish facts, correlate data, evaluate technical risk, and develop logical plans of action.
- Ability to identify issues requiring escalation.
COMPENSATION & BENEFITS:
Paid Holidays upon hire! This is a non-exempt/overtime eligible bargaining unit position with AFSCME Pay Grade K, offering excellent benefits, including investment plan options, PTO accrual and paid holidays upon hire! All other benefits including use of accrued PTO and insurance (medical/prescription/dental/vision/life and disability insurance) effective following 90 calendar days of employment and successfully passing the probationary period.
CORE BENEFITS (provided at no cost): $3,000 Cash-In-Lieu of Insurance; $30,000 Life Insurance, $30,000 AD&D; Long-Term Disability; Wellness Benefits; Employee Assistance Program; Paid Holidays; Paid Time Off (based on length of service); Paid bereavement leave; Education Assistance of up to $3,000 annually.
OPTIONAL BENEFITS (cost share required): Medical, Prescription, Dental, Vision; Optional Life Insurance for employee, spouse and dependent children; Short-Term Disability; Flexible Spending Accounts (Medical and/or Dependent Care); Consumerism Card; Legal Shield & ID Shield.
Full time employees are offered an Employer match of up to 5% in our Defined Contribution/401a Plan with voluntary contributions to our 457 Plan and greater than two times the employee contribution to our Retirement Health Savings Plan (RHS). The Employee contribution for the RHS Plan is $850 annually with an employer contribution of $1,950 annually.
For full benefit details, go to https://www.mijackson.org/439/Employment-Benefits
We are a Public Student Loan Forgiveness (PSLF) qualifying employer. For details about PSLF, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Job Type: Full-time
Pay: $27.40 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
- On call
Education:
- Associate (Required)
Work Location: In person
