IT Help Desk Technician

It Help Desk Technician

Want to continue your career in the exciting field of pharmaceuticals? Launch a career helping others feel better and stay healthy! People are our key ingredient!

Who is SPI Pharma?

We are a globally recognized market leader in Pharmaceutical Excipients and Drug Delivery Systems supplying products and formulary solutions to some of the world’s largest pharmaceutical manufacturers.

Join the small team that is making a big difference!

SPI Pharma is part of Associated British Foods - a diversified international food, ingredients and retail group with annual sales of $20B, 137,000 employees and operations in 50 countries across Europe, southern Africa, the Americas, Asia and Australia.

What would I be doing?

Support various IT functions within the SPI IT department. This includes a working involvement with our IT helpdesk function and managing various on-site IT assets such as PC’s, printers, and switches.

Essential Duties andResponsibilities

• Manage the SPI IT helpdesk queue.
• Investigate and resolve IT helpdesk tickets.
• Analysis trends with SPI assigned tickets and perform root cause analysis.
• Assist in developing plans on how to reduce the number of incoming helpdesk requests assigned to SPI IT department.
• Coordinate activities with the SSC to support various SPI IT requests.
• Assist users with SSC initiatives.
• Responsible for tracking IT assets within SPI.
• Assist in IT documentation requirements.
• CSV – Computer System Validation.
• Documentation of various IT procedures.
• Work with end users to ensure appropriate and efficient use of various Business and O365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Ensure security protocols are followed across the organization.
• Maintain PC security vulnerabilities are within agreed upon limits.
• Educate users on best practices and security awareness.
• Support for on-site IT hardware not supported by the SSC: Local server room, Structured cabling, Printers/Phones, Video Conferences devices and Projectors, Deploy and upgrade PC’s

Leadership Traits

• Dedicated to meeting the expectations and requirements of internal and external customers; thinks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; ability to tend to a broad range of activities.
• Ability to marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
• Ability to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Uses logic and methods to solve difficult problems with effective solutions; ability to see hidden problems; looks beyond the obvious and doesn’t stop at the first answers.

Education and/or Experience

• 4-year college degree.
• 0-2 years of experience.
• Ability to understand basic IT terminology.
• Ability to work with a variety of office machines, copiers, phones, etc.
• Ability to multi-task.
• Ability to organize and prioritize work tasks.
• Ability to solve problems.
• Ability to work effectively on a team.
• Excellent communication skills.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 1 year (Preferred)

Work Location: Hybrid remote in Grand Haven, MI 49417