IT Help Desk Technician - ONSITE in WIXOM, MI

The Help Desk Technician assists users with the resolution of hardware and/or software issues and also provides support to other IT employees within the organization while working full time at our Wixom Corp Headquarters. ****WORKING ON SITE MONDAY-FRIDAY****

Essential Functions:

• Test and evaluate computer hardware, software, and/or systems.
• Perform periodic maintenance of the computer network (WAN/LAN, hardware, and software).
• Troubleshoot computer-related problems in a timely manner.
• Develop and implement solutions to recurring computer issues.
• Execute build and deployment of new user accounts and hardware.
• Communicate effectively with both IT and non-IT employees/customers.
• Make decisions quickly and decisively, often with limited information.

Required Education and Experience:

• Bachelor’s Degree or equivalent experience.
• Eight plus years of experience in an IT environment.
• Experience in a call center environment.
• Working knowledge of the medical industry.

Additional Eligibility Qualifications:

Excellent communication skills and the ability to work well with IT technicians/specialists and non-IT personnel are essential. Interpersonal skills and listening are crucial. Strong troubleshooting and problem-solving skills are a must.