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Form of workThis recruitment will establish an employment list to fill current and any future vacancies within Tulare County Information & Communications Technology Department. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.
Current vacancy is with Tulare County Information & Communications Technology Department located in Visalia.
Plan, direct, supervise IT Desktop Technicians in providing technical support to the County; assist with the development of staff training, including career development and performance management; responsible for safety and compliance within the assigned unit; assist in coordinating related outsourcing and resource allocation as appropriate; coordinate problem solving, conflict resolution, severity escalations, task priority and outcome and result measurementEducation: Graduation from an accredited two-year college or university with an associate's degree in computer science, business administration, public administration, or a closely related field
Experience: Two (2) years supervisory experience in an IT related field of work. Supervisory experience may substitute for the required education on a year-for-year basis up to a maximum of two (2) years of the educational requirement.
Knowledge of: Superior skills in logic, problem solving and planning; excellent written and oral communication skills; demonstrated experience in supporting enterprise level technology solutions for end-users; demonstrated positive customer service demeanor; research and analyze procedural problems and provide recommendations for improvements and changes; demonstrated knowledge of current protocols, operating systems and pc/desktop/laptop standards in an enterprise environment; proven knowledge of creating, monitoring and reporting on Key Performance Indicators (KPI) and other measurements of success.
Skill/Ability to: Supervise, coordinate and oversee the work of a team of Desktop Technicians; create and maintain up to date procedural and policy documentation; ensure work queues (i.e., Request and Incident) are actively managed across the team; hire, train, motivate and develop employees; determine the schedule and priorities that create efficiencies and effective service delivery to customers; demonstrate a strong attention to detail while showing thoroughness in accomplishing a task through concern for all the areas involved; monitor and check work or information and plans and organizes time and resources efficiently; collaborate and develop cooperation and teamwork between cross-functional tier partners and County stakeholders.
DESIRABLE EMPLOYMENT STANDARDS
License/Certificates: A+ Certification, ITIL Foundations Certification, Supervision of technical staff. Possession of or ability to obtain an appropriate, valid California driver's license.
Conditions of Employment:
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.Some job classes may also require a physical exam.
College Cost Reduction Access Act:
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.Some job classes may also require a physical exam.
College Cost Reduction Access Act:
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Employment Type: Full-Time
