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Form of workJob Description
SUMMARY:
WORK EXPERIENCE REQUIREMENTS:
Required Skills:
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
- Work in an environment in which technicians will be motivated to provide best-in-class customer service.
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage.
- Ability to clearly document processes with the intent to shift to Desktop Support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Able to provide Desktop Support to VP and C level executives. Both locally and in a remote environment.
WORK EXPERIENCE REQUIREMENTS:
- Windows 10,11, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Use of remote support tools such as GoTo Assist.
- Strong hardware and software troubleshooting skills in a fast-paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Able to lift 50 lbs
Required Skills:
- MAC TCP
- VIDEO CONFERENCING
- TROUBLE-SHOOTING
- WINDOWS 10
- ORACLE
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
