It Service Desktop Support (Hybrid-Remote)

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Remote OK – must reside within 50-100 miles of Los Angeles, CA

Summary:

Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:

• High School Diploma
• Associate’s Degree in a related field is preferred.

Minimum Experience:

• Must be available to work any shift
• Minimum of 3 years of IT and 2 years’ experience in Service Desk Support

· Experience working in a call center handling tickets daily (30+)

• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Software installs & pc maintenance: 1 year (Preferred)
• Call Center customer/client support: 1 year (Preferred)
• Desktop support: 2 years (Required)
• Inbound tickets, calls, emails, self-service tickets, etc.: 2 years (Required)
• Call center experience handling daily tickets, 30+ daily: 2 years (Preferred)
• Healthcare and/or Hospital industry: 1 year (Required)

Ability to Relocate:

• Los Angeles, CA 90033: Relocate before starting work (Required)

Work Location: Hybrid remote in Los Angeles, CA 90033