Isc Global Operational Key Account Manager

ISC Global Operational Key Account Manager United States US2014982
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jersey City branch is looking for a new ISC Global Operational Key Account Manager to join our Sea Logistics team.
YOUR ROLE
Responsible for account management (operational and analytical) support related to Under Armour (UA), supporting the KN global infrastructure that provides services for UA business. The position will facilitate, monitor, and integrate account-specific operationally driven tasks, internally and externally, to optimize service delivery customer value/satisfaction and drive continuous improvement. The position will connect destination requirements with origin services and monitor service delivery performance.
YOUR RESPONSIBILITIES

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Drive operational excellence and improvement with Control Towers, origins, vendors, and carriers/3PLs via regularly scheduled reviews.
• Oversight of global team activities to ensure SOP compliance for scheduled tasks and responsibilities crucial to account operations.
• SOP Ownership and Maintenance
• Serve as a point of contact for issues related to SOP, operational and administrative non-compliance matters, inclusive of, but not limited to:
• SOP Definitions with business field stakeholders
• SOP maintenance and distribution
• Regular reviews of SOP for accuracy and relevance
• Regular review of transactional data to support adherence to SOP
• Operational escalation
• Initiate strategy discussions on next-phase activities and enhancements, engaging Business and Solutions development teams in our Supply Chain Value Roadmap (SCVR) initiatives. Develop value progression and productivity matrices for customer value calculations
• Act as an escalation point for customers' issues and drive resolution/corrective action. Implement solutions to address and correct identified problems proactively. Provide root cause analysis, drive continuous improvements, and execution of solutions region and globally.
• Conduct regular operations calls with crucial account stakeholders
• Implementation of Project Management for product upgrades and customer acquisitions
• Participate in regular KN NAM Service Delivery discussions to share best practices
• Business Intelligence - Creation and Analysis of customer reports
• Facilitate and attend Customer monthly meetings and QBRs
• Ensuring operational best practices are in line with customer requirements.
• Ownership and distribution of origin tariffs, compensation agreements, and any required updates.
• Provide rate analysis when required to help illustrate costs associated with LCL breakevens, Ocean vs. Air or Sea/Air differentials
• On-going systems support: Train customer and other service partners - brokers/DC/planners, on OS
• Email communication - responses, monitoring, internal/external
• Maintain essential account documentation with up-to-date information and ensure that it is collated and stored to be readily accessible via SharePoint to all team members.
• Monitor CFS receiving/on-hand reporting to ensure timely loading and execution of load ability guidelines
• Tracking and Organization of Ad-Hoc/Expedite Requests
• Work with customers to review Open POs (not booked by required dates/SOP) to ensure in-dc dates are amended for the Open POs or if the PO needs to be canceled. Communicate action to origin action/research and system updates (if manual).
• Carrier/3PL Exception Management
• Manage Security Initiatives (ISF)
• Ensure that account billing, both internal and customer-facing, is carried out promptly, accurately, and completely.
• Other Reporting as defined in SOP
• Daily Audit management file (destination statuses), posting to share point and communication to origin with action items
• Manage by exception the inbound flow of containers from onboard to delivered by notifying the responsible party (carrier/3PL/broker/trucker)for milestone transmission/data entry
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Review weekly utilization/optimization reports to ensure origin teams are meeting expectations and escalate issues to regional leaders as needed
• First-line EDI troubleshooting and issue resolution. Work with CST to resolve any system issues and notify all parties on issues through resolution
• Management of EDI Data Flow to/from Customer and KN systems
• Manage Document Flow to Destination Broker
• Supervise audit of InboundContainer report
• Monitor operational SOP execution/compliance/quality
• Create internal performance score-carding
• Capture exception types and root cause, and provide analysis/visibility to customers to help drive correction actions to minimize exception ratios
• Daily recording of ServiceIssues to Service Integrity log while driving issue resolution to line itemissues
• Negotiate and formalize customer Key Performance Indicators with GKAM, RKAM, and Business Field Management.
• Facilitate the development of reports for KPI measurements and operational performance monitoring - share data with the customer at the agreed cadence.
• Regularly analyze root causes of non-performance and drive internal operational improvements with local and regional active management
• Identify and drive CIopportunities - in concert with Business Units
• Develop and present materials/data related to KPI performance, projects, and any other relevant operational matters during customers' Business Reviews on the country/ regional/ global level as required; assist GKAM/RKAM in preparation of Business Review presentations
• Access toall reporting/operational/financial IT systems required.

YOUR SKILLS AND EXPERIENCES

• BS or Certificate in Logistics / Supply Chain / International Business / Project Management or equivalent in experience
• Be able to manage internal resources through influence, leadership, and building lasting trust
• Be analytical, ambitious, and confident in undertaking wide-ranging internal and external improvement initiatives
• To have in-depth knowledge of forwarder logistics import and export operations, including systems and processes related to security protocols
• Be able to drive customer compliance through effective communication of international trade regulations
• To have experience in dealing with multi-national and multi-business unit organizations
• To have experience in customer relationship management and communications
• To have in-depth knowledgeand skills in onboarding new businesses through executing effectiveimplementation best practices
• Minimum five years experience in freight forwarding or transportation experience
• Advanced Analytical skills
• College Degree in Logistics, management, or related fields
• Proficiency in Excel, PowerPoint, Word Doc
• Able to travel

GOOD REASON TO JOIN
We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com