Inventory Support Specialist - Remote Within The U.s.

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary
Coordinates inventory management processes related to client support, including data collection, data entry, data maintenance, and collection of signatures. Communicates with customers, 3rd party vendors and internal business partners on a regular basis.
Key Responsibilities
1. Coordinates inventory management processes including the daily collection of customer data to support inventory set-up, change requests, new enrollments, cancellations, buy/sells and trouble-shooting.
2. Converses with customers via email and phone to complete assigned inventory tasks.
3. Resolves non-publishing issues including claim fails to achieve daily freshness goals.
4. Creates and updates CRM cases to support an effective customer experience.
5. Conducts quality control audits and billing reconciliation of third party invoices.
6. Processes 3rd party data integration requests (DMS).
7. Maintains legal document compliance by obtaining required signatures from legal departments and 3rd parties.
8. Directs unresolved issues through the escalation process including providing status updates to customers.
9. Participates in project assignments including new OEM launches, identifying workflow efficiencies, and revenue retention initiatives.
Education
Requires a high school diploma or GED (General Educational Development).
Experience
Requires a minimum of one (1) year of educational training or work experience in the fields of business, computer information systems, customer support, operations, inventory, administration or sales.
Must also be able to demonstrate the following skills and abilities:

• Comfort working with computers (identifying inventory feed issues & troubleshooting).
• Ability to analyze claim file data from 3rd party providers (ex: CDK, Autosoft, Reynolds).
• Ability to input customer information into a CRM (Customer Relationship Management) system.
• Effective communication and interpersonal skills.
• Attention to detail when interacting with customer data and systems.
• Moderate experience with Microsoft Outlook and Excel.

Special Position Requirements

• 100% remote (requires reliable internet access with a secure work environment).
• Position may require a work shift between the hours of 8am-8pm EST.
• Must be available to work company holidays if requested.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.