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Form of work Job Description
This individual will be responsible for providing excellent customer service to other RDO Equipment Co. employees involved in the construction whole good ordering process. They will be responsible for assisting the sales force in new equipment ordering, purchase extended warranty for the rental fleet, as well as the monitoring of the rental fleet.
Specific Duties include:
- Process orders for new equipment and attachments.
- Search for inventory within RDO Equipment Co. and work with other John Deere dealers to fulfill company equipment needs.
- Provide timely response to vendor and customer inquiries.
- Utilize an electronic equipment monitoring system to verify the location of all new equipment and attachments.
- Purchase extended warranties from John Deere for rental fleet machines on a monthly basis.
- Work with management to ensure the equipment gets to locations with correct specifications.
- Update the stock records of equipment and attachments in the company business system.
- Work as part of a team to accomplish set goals.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- Excellent customer service skills
- Strong oral and written communication skills
- Detail oriented
- Ability to multi-task
- Strong time management and organizational skills
- Experience with MS Excel
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
