Intake Coordinator - Substance Use - North Star Clinic

Lives Change Here! We are GROWING…Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

Our Mission: Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

Starting Pay Range – $20.80 to $22.89hour

Summary:

Processes incoming telephone calls from individuals seeking services at North Star and meet face to face with individuals who walk in seeking services. Work closely with other team members, team coordinator, supervisor and other program members and clinical staff as needed to process incoming requests from individuals seeking services at North Star using established program protocols and procedures.

Essential Job Responsibilities:

• Ensure that incoming calls and walk-in visits from individuals requesting services from North Star, receive screening for clinical appropriateness, funding source, and demographic information.
• Make initial determination regarding eligibility for services using the Clark County PHP enrollment criteria, and Clark County chemical dependency criteria.
• Capture core data needed for establishing Outpatient Evaluation episode of care and scheduling of timely mental health assessments.
• Capture core data needed for establishing chemical dependency episode of care and processing paperwork using current department protocols for chemical dependency assessments.
• Provide community referrals to persons who are ineligible for services.
• Ensure that verification of insurance coverage and requests for services are completed as required by current team protocols.
• Process, maintain and track incoming/outgoing Referrals.
• Ensure that all initial charting and required information is complete and available for further handling and processing.
• Cover Front Desk, answer phones, Collect copays and insurance cards. Greet clients and visitors to the Clinic and notify appropriate staff of their arrival. Monitor Lobby as needed.
• Schedule appointments for Provider and Clinicians.
• Assist PA with timeline sensitive data entry.
• Cross train to alternative duties as necessary to cover inter-departmental and program needs.
• Work closely with compliance to ensure all compliance functions within the agency are being properly executed.

Non-essential Job Functions:

• Supports agency mission, goals, and objectives.
• Attend staff and planning meetings as scheduled.
• Maintain communication and cooperative working relationships both within the agency and community at large, while maintaining a high degree of confidentiality.
• Other duties as assigned.

Education, Licensing and Experience:

• High School diploma or GED is required
• Must also have experience in customer service, data entry and personal computing, and telephone etiquette.
• Experience with insurance funding streams for Medicaid highly desired.

Why Work Here?

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 11 total paid holidays per year, including 2 paid floating holidays available upon hire, 24 days of PTO days in the first year and only increases from there! Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

PER COMPANY POLICY - ALL HEALTHCARE EMPLOYEES MUST BE EITHER COVID-19 VACCINATED / HAVE A MEDICAL/RELIGIOUS EXEMPTION.

IF EXTENDED AN OFFER OF EMPLOYMENT WITHIN OUR COMPANY, CANDIDATE MUST PROVIDE PROOF TO BE COMPLIANT (COVID VACCINE CARD/MEDICAL OR RELIGIOUS EXEMPTION) IN ORDER TO COMPLETE THE HIRING PROCESS.

EQUAL EMPLOYMENT OPPORTUNITY

Columbia River Mental Health Services is proud to be an equal opportunity workplace. We are committed to diversity and inclusion, and we seek applicants from all backgrounds to join our teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by law. We encourage our employees to bring their authentic selves to work and do not tolerate discrimination at the workplace.

Job Type: Full-time

Pay: $20.80 - $22.89 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Public Health

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person