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SalaryLocation: Chicago, IL
Hospital: RUSH University Medical Center
Department: Int Med Gastroenterology PBC
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (7:45:00 AM - 4:15:00 PM)
Summary:
The Intake Coordinator is responsible for obtaining complete and accurate patient insurance verification and authorization to support the provision of care and services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Job Responsibilities:
- Daily monitoring of a list of referrals.
- Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
- Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
- Coordinates information flow in and out of the clinic.
- Addresses patient calls efficiently and courteously.
- Documents and verifies billing procedures, and other pertinent information related to the collection process.
- Determines patient’s drug coverage as major medical or PBM and follow appropriate path to obtain authorization and patient’s financial responsibility.
- Submits appeals for authorization denials.
- Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
- Provides cross coverage to other offices or clinical areas as assigned.
- Liaison to multiple departments, agencies and provider offices.
Required Job Qualifications:
- High school diploma/GED required.
- Ability to work as part of a multi-disciplinary team.
- Strong attention to detail; critical thinking skills.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment with competing priorities.
Preferred Job Qualifications:
- Associates or Bachelor’s degree.
- At least five years of relevant work experience preferred.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
